Einstein Bros. Bagels — Restaurant in Richardson

I came in this morning to get a bagel. I was standing in line. The cashier looked at me after completing the order for the person in front of me and walked away. I stood there contemplating on which bagel I wanted after she left a few minutes later someone asked if I needed any help I said yes They said somebody will be with me shortly today service was horrible. Usually, my bagel is the best tasting bagel but this morning I never got to try it because I was never served when you standing in line for over five minutes with nobody to take your order and everybody walking around. I will try again at another location at...

Wish when restaurants open , they keep the same quality food that they have in order to get the customers. Brisket use to be my favorite bagel now they are serving old Brisket, as if they are putting water on it and warming it back up from the day before. The bagels are also old . They said they make the bagels daily . They also said they have changed to a different Brisket. I know re warmed food when I taste it . Trying to cut costs but doing it off the back of the hardworking customers who are patronizing their establishment....

I placed an order for their 12+1 take out which and I ordered 3 blueberry. Then they tell me they only have one blueberry. I had already ordered four cinnamon raisin and the other sweet flavor was an Apple and I said I would take two of those. They then wanted to charge me for the difference as if the substitution was my fault. After some discussion they relented and made the substitution...