Tacos Y Mas — Restaurant in Richardson

Unfortunately, my review focuses on the disappointing interaction I had with the cashier during my recent visit. Initially, I noticed that I had been overcharged for my order, which prompted me to seek clarification. Instead of accepting responsibility for the mistake, the cashier seemed defensive and eager to shift the blame onto me. I attempted to explain my concerns by asking questions about the charges on my receipt.

I wanted to understand why I was charged a specific amount and whether it was justified. As I sought answers, the cashier's demeanor became increasingly uncomfortable. Instead of providing clear explanations, he responded with, “Well, do you want a refund?” This was confusing, as I had not explicitly requested a refund; rather, I was looking for an understanding of the discrepancy.

Moreover, I had been informed by a female staff member in the back that my order would be remade due to an error. My main request was simply to receive a refund for the excess amount I was charged, yet it felt like he was reluctant to address my concern seriously. Ultimately, I walked away without any resolution, and my request for a refund for the overcharge was ignored.

This experience left me feeling undervalued as a customer, and the lack of accountability from the staff was disappointing. Consequently, I can only give this establishment one star due to their failure to take responsibility for their mistakes and provide satisfactory...

Terrible experience with this restaurant. I placed a large pickup order the night before, but when I arrived to pick it up, they were closed—no notice, no contact number, nothing.

The next day, I went back to get my order. When I walked in, the staff member simply asked, “Name?” I told him, “Justin,” enunciating clearly, but he responded, “David?” I repeated my name, and he immediately said, “$14.81.”

Confused, I asked why I needed to pay, as I had already paid online. He insisted I hadn’t. As I started pulling out my phone to show proof, a woman in the kitchen asked if I was picking up the 25-taco online order. When I said yes, the man suddenly changed his tone, saying, “Oh, I thought you said David.” No apology, no acknowledgment of his mistake—just pure rudeness.

To top it all off, it’s been three days, and I still haven’t received a call back from the manager. This place is a joke. Don’t...

We enjoyed everything but Stephanie was extremely rude. There was really NO RULE saying you couldn’t make the street tacos vegetarian. Not only that, we paid AND sat down only to be served with 2 tacos not the 3 that were promised. When we asked Stephanie just bombarded us with “they are more expensive, no can do” and went back to what she was doing I mean are we serious? We heard that she isn’t even the manager and she’s acting like she’s the boss of the place. I mean it wasn’t even like a “im sorry we didn’t tell you,” it was more the “get outta my face” attitude. Stephanie if you read this just remember you probably aren’t fit for this job.

Jose and Melinda did a wonderful job! Thanks to both of them our experience was a lot better. Maybe give them a raise because they know what customer satisfaction is!

Stephanie shouldn’t be working a job if she has such an attitude...