Tacos Super Uno — Restaurant in Richland

I used to love this place! I could order online before leaving work and have it ready to pick up by the time I got there. They also have storage boxes to keep the food warm! The staff are friendly and the food is good!

Buuuuut...

They messed up my order. That, alone, is not why I'm leaving this review... If you're the manager of this business and reading this, listen up! I'm mad because you didn't fix the issue. So here's what happened, I got shorted like four tacos on a big order...not a big deal. This is also only the second time that I've had my order messed up since eating here starting in 2012. Two times in seven years is astonishing when you compare it to say like McDonald's... But anyways, why I'm upset is how long it took to make four tacos... Realize that if I have to drive back out to you to get for tacos, my food at home is getting cold and everyone is eating but me. If you're not going to put me in the front of the line and make the rest of my order immediately, then how about a couple of extra tacos? Maybe a coupon for next time? That's how good businesses operate.

To be fair, I like this place so much, I intend to still eat here. Hopefully each experience is better and I can upgrade this review! Otherwise it will stay one star and I'll have to find a different Taco wagon.

update 12-10-19

Moved to 3 stars. They're doing better as the months go by....

There food is delicious, there customer service is the worst I have felt with in a ling time. I had an order that was completely wrong and not o my did they refuse to fix the order but they called me a liar...litterally said to my face "your lying" when I told him it was not what I ordered. And on several occasions I have ordered on uber eats. Ordered for the whole family, got over 20 tacos and a plate of nachos and specifically asked for extra res sauce and the whole order came with 1 red sauce and 2 green. When I called to tell them I was dissatisfied he ignored me and eventually just hung up. There customer service and disrespect is enough to keep me from...

Long time frequent customer of TSU! Best specials: Sope's on Tuesdays, if you've not had them...most of my hispanic friends state they are epic! That's saying something!!! Torta's on Wednesdays, if you're really hungry, $1 upgrade for extra meat....Burrito's on Thursdays...the Super Uno Burrito is unbelievably LARGE! The green (mildish) and red (hot) salsa's are superb. The Heat of the Red Salsa is must unusual, very hot initially but not a lasting burn! Pleasant distinction! Can't miss with the Carne Asada, Chicken or the Adobada! Enjoy! As I move away, I will miss this...