McDonald's — Restaurant in Richmond

Was here charging my car across the street and was a bit hungry and wanted some coffee. Ordered through the app and just walked across the road and found the counter. Someone was already bagging some food and asked me if it was my number and sure enough it was. From ordering to getting the food was less than 7 minutes.

The restaurant looked nice and clean. The decor was up to date and didn't have that old burger joint look. There were were a bit of people inside dining but there were still tables available if you wanted to eat in. The food was okay.. the only thing that was disappointing was the fries... they were lackluster in flavor and seasoning and the portions were so much less than before they changed the packaging from the paper box to the paper bag. I ordered a large fries and a medium that came with a meal bundle and the large fries bag looked like it had just 10 more fries than the medium... jack in the box and burger gives you the right amount at least.. sheesh...

I come here pretty regularly and the customer service is top notch! I went a couple of days ago and this kid, I usually see him around wearing a green hoodie, gives some of the best customer service I’ve ever seen in a McDonald’s! He took my order at the speaker, and was at the first window. Speedy order-taking and even faster when charging me, all with super friendly customer service. When I pull up to the second window, the person there usually just hands me my food and doesn’t say anything, but it’s fine. Food was hot, fries were filled, and my drink was iced. I come here and enjoy this McDonalds consistently, might as well let other people know what a treasure it is! Customer service really makes a difference when you’re going out to eat, and the one at this McDonalds definitely makes me...

I’m making this review for the condescending tone I received this morning. I come to this location’s drive thru often, and it’s not always clear hearing the cashier when taking orders- so I did not hear this cashier say they were ONLY taking cash. As I proceed to the window, I mentioned I was using Apple Pay, her attitude then changed to inform me it’s cash only… my response was that I didn’t hear it, I didn’t say SHE didn’t say it, instead she decides to repeat her greeting in a condescending tone to prove she said it. I don’t know this lady and she don’t know me… but I drove off to prevent an escalation for the unnecessary attitude. I DIDN’T HEAR YOU! - doesn’t give you the right in customer service to give me an attitude for a simple...