Subway — Restaurant in Richmond

Today, I ordered a footlong veggie patty sandwich on the online app using the deal 6.99 per footlong. I pickup my order at around 7 pm and came home and when I opened the sandwich, one veggie patty was cut in half length wise and used in the full footlong. I went back to the subway and asked the lady who made the sandwich who was the owner, and she said it was herself, then I told her that you put only one veggie patty in the entire footlong, she responded saying they only had one left, and I said why did you not disclose that to me, and why was it being offered on the app. She was rude and said well you’re also getting a 6.99 footlong, and I said that is deal being offered on your app, I’m not getting the sandwich for free. If your issue is with the deal then complain to your franchise. The entire sandwich was super light with all the veggies, 4 slices of tomatoes when it should be 6 slices, 6 pieces of Cucumber but there only 4. They were trying to cut corners because deals were offered, but how is that the consumers fault. When i said that is wrong and i would need to complain about this, and very arrogantly she said, go ahead, go complain no problem. She not only ruined our dinner but most importantly a Friday evening after hard week of work. I will never come back to this place again. Even in the past their quality of sandwiches have been bad but I kept going because of the convenience, but they do not deserve business if they make it a consumers fault when advertising deals...

The vibes were off almost as soon as I walked in. The workers were in casual conversation with each other and almost looked puzzled as to why I walked in. Ordered a meatball sub and asked if they had mozzarella and the worker immediately went, "We don't have that." When adding veggies I asked for olives which they also immediately replied with, "We don't have that." Then I pointed to a mostly covered container that I could see olives in, "Isn't that olives?" Which they reluctantly added. Their attitude almost made it seem like they didn't want me to dine in. I only went in because there was no line, and probably for...

Very disappointing experience. I asked for a 6" flat bread sandwich which I've gotten often at other Subways. Server said flat bread can only be 12". I was disappointed, but paused a moment and then said ok. Server proceeded to turn the flat bread the wrong way so the sandwich was only 8"! (See picture.} I also observed less pieces of cheese, 3 rather than 4, and of course less of everything. Very poor service from a chain I frequent often, sadly I won't be going to this one again. If another store does that to me again, my party and I will just walk out, but I sincerely hope I never...