Subway — Restaurant in Ridgefield

Came into Subway to get a footlong Italian BMT no salami sub bacon. The lady that rang me up was training a gal that made the sandwich and rang it up completely wrong. This sandwich usually costs a little over 12 bucks and today it was over 17. She also told the gal to put more ham on the sandwich and charged me for extra ham that we didn’t even ask for and told me that I ordered a dbl ham sandwich when we actually ordered an Italian BMT no salami sub bacon.….she rang it in totally wrong- the receipt says: pepperoni sandwich add bacon add ham…spiking the price up 5 extra bucks… all she had to do is ring it in Italian BMT (normally comes with pepperoni, salami and ham but I wanted bacon instead of salami) and then argued with me when I asked her why it was so expensive. Continuously saying stuff like everyone else at every subway ever must ring it in wrong and that it’s her job and she doesn’t want to be in trouble… I told her I wasn’t going to argue and that I would just pay for it and she continued to escalate the situation saying “well if you don’t like it I don’t know what to say, that’s how it is” and “my manager will be here in a few minutes and you can talk to him…” and “you can always call the owner” in her snotty attitude voice. By that point I had enough of her lip and said “or I’ll just write a review, include pictures and make sure to take the survey”. So here I am. I get this exact sandwich twice a week EVERY WEEK varying between this exact store and the BG location. It only costs that much when I add chips and a drink. Instead of arguing with customers maybe take a deep breath and a few seconds to figure out what the situation is and how to work it out with the customer before telling them that’s the way it is and to basically not come back if I don’t like it. I’ve never encountered this woman before, but she isn’t friendly, lacks basic communication and problem solving skills, and is just plain rude. It’s very concerning that she’s...

Couldn’t even complete making the sandwich’s. Very disgusting, the guy that was making out sandwiches asked if we wanted to have out eggs heated and that’s a no brainer they where frozen. When he took them out her ask multiple coworkers how long he should heat them and then 2 came over touching the eggs and there gloves had touched meat and other sauces for previous customers which they didn’t even change the gloves. When he was putting the eggs on the sandwich, there was a big stand of hair which he took off in front of us and pretended like nothing happened. When I told him can you take the eggs off that had the hair, he says “it’s only this one” and it was the wrong egg. At that point my husband and I were very disgusted not only about hygiene practices but he was not normal and was under the influence of something as he was very slow to response and Disoriented. Both him and the girl making the sandwich for the customer in front of us had their hair moving around and the girl kept wiping her glove on her nose and continuing making the customers Sandwich. If I could give them 0 and know where to contact to conduct a safety and hygiene inspection I would. This is unacceptable and unsafe hygiene practices. Hair that is longer needs to be pulled back in a fishnet hair bonnet. All of the workers need to relearn and properly handle the food and hygienic practices! Very...

I see you took down my review of your store. I'm guessing you can't stand another one star review.

Whitney General Manager

Dear Walt Wazy,

I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.

I understand that your recent visit did not meet your expectations due to questions about the pricing of certain menu items. I know that I have let you down, and for that, my team at this Subway® restaurant is truly sorry.

I am always looking for ways to improve the experience for my customers and I shared your feedback with my team to prevent this from happening again.

Thank you for choosing Subway® and we look forward to seeing you soon.

From Wazy I'm quite impressed, that you responded to my opinion on deluxe versus standard sandwiches. In reference to the cost and amount of meat between the two. Your last sentence was quite a slap in the face! I will let everyone read what you wrote, and we'll see how many people will...