Wingstop — Restaurant in Ridgeland

I used Doordash to place my Wingstop order. The order arrived to my house incomplete. They sent only cold fries and no chicken or sauce. I tried to resolve the situation using the help option on DoorDash, and the app said it was appropriate to refund me 5.33 cents on an over 50 dollar order that came with no chicken. The wording of the Doordash message made it seem like Doordash was concerned that I have had complaints about some of my recent orders, as if to say that I am the reason that the dashers and the restaurants are leaving whole meals, sides, and/or main dishes off of my orders. I would much rather have my food than have to have money tied up in a refund and still have to go get dinner for myself and my guests. So shame on you Doordash for trying to imply something about my character rather than realize that the issue is repetitive poor customer service. I then attempted resolve the issue with Wingstop since DoorDash wanted to offer such an inadequate refund. They put me on hold for over 10 minutes, so I decided to go up there. The girl at the front desk was on facetime with a friend/boyfriend and seemed to have no concern with the fact that I, as well as at least 5 other customers were bringing orders back because they were wrong, and at least 6 other people were experiencing a lengthy wait for their food. It took 40 minutes from the time I arrived to receive my order. There was no apology, thank you for waiting, here is an incentive for you paying a delivery service, waiting an hour, then having to come to us to get your order yourself, which also took an additional hour. It is like they saw nothing wrong with moving at a snails pace and constantly messing up orders. I will not be ordering from here again, and with the attitude displayed by Doordash, I think it is easier to forgo the app and go get your order yourself. Otherwise you will be out of time and extra money.

UPDATE

wanted to come back and add a follow up message after a negative review I left almost 2 weeks ago. I had such a poor experience that I felt compelled to share. Wingstop is a restaurant I keep in rotation because I have some people with food allergies that makes picking restaurants quite the task! So to have a bad experience was very disheartening. But, I must say that Mr. Eric (I believe the business owner or DM) more than made up for it. He was very kind and attentive to my concerns. He provided me with a total redo of my order, and when I went back to pick up my order, it was a totally different experience. The wait time was reasonable, the food was delicious, and the staff was very professional. I was glad to see that the kinks seemed to be worked out. Great job, and thank you for providing such wonderful...

If there was a NEGATIVE button, I would choose that! This was one of the WORST experiences I’ve had at any restaurant and I mean ANY! I ordered my food through Door Dash, so I guess the staff felt as though this was going to be acceptable!!!! I called first and the little ignorant girl that answered the phone was very unprofessional and would not tell me the manager’s name. If I wanted to go to Wing Stop, I would not have paid the extra money to have it delivered. Went anyway and when I made it the little girl at the from asked me was I placing an order or bringing something back? When I clearly put the food on the counter. She proceeds to take a phone order while I am standing there waiting for assistance. I had to stall another employee and ask her for the manager’s name as well as shoe her my food! The remade my food, but this WingStop needs an overall! It was filthy, the cook was wearing basketball shorts, the employees clothes were dirty, it was just a nasty mess. They had like three or four baskets of chicken sitting over the grease. Had to tell the young lady I did not want any of that chicken. I have never seen such unprofessionalism on all my days. The pictures below are of my food; I was supposed to have ALL FLATS and that dark, dry corn is the first corn they sent me through Door Dash. The second corn was old as well, but not as old as the first.

UPDATE This is the WORST WingStop in the Metro are of Mississippi! Here I am a couple of years later and they still have sorry tail, lazy, nasty attitude service! Still serving OLD food to people and have the audacity to get upset because you bring it back! I will not come here again! They really need to SHUT THIS...

DO NOT GO TO THIS LOCATION

We recently ordered from this restaurant through Uber Eats. On a previous occasion, they missed an entire meal—four tenders and fries. When I called to address the issue, they assured me that they would add the missing meal to our next order.

Tonight, we decided to order from Wingstop. I placed the order and called the store to provide the details for the missing meal. The manager confirmed she would add it to the order. However, the delivery took an hour, and the Uber driver mentioned that Wingstop claimed I had added multiple items, which delayed the delivery. In reality, I only added the meal owed from the previous order, with a minimal additional cost.

When we finally received the order, it was incomplete. They had left out the corn and ten bone-in wings. The container with the bone-in wings appeared as if they had been eaten, though the bag was sealed upon delivery, so the issue wasn’t with the Uber driver.

Also the chicken sandwiches had pickles it’s supposed to be no pickles! Pictured below

I called the store to report the problem. The staff member who answered initially couldn’t locate the order and then questioned if someone had eaten the missing items. This was highly unprofessional. I was then transferred to the manager, who argued that the order was packed correctly and refused to address the issue. I offered to provide photos and documentation, but the manager told me to resolve it with Uber and then abruptly hung up.

This has been the worst service I have ever experienced, I want my money back and I plan to continue addressing this issue with the...