Starbucks — Restaurant in Rochester

If you like Starbucks, just skip this one. I promise it'll be better for your overall relationship with the brand. These guys are not on any kind of level with most of the other stores, or the overall standards and expectations. Everyone I know has had bad experiences here. I've have several. But as a fan of the brand I kept coming back. Finally they broke me! Lol. The other day I drove through in the afternoon. Nice barista on the microphone asks what she can get me. Oh yea, they're very slow here. So my move is drip coffee for the sake of time. Maybe a cold brew or straight espresso if I'm feeling adventurous. Anything more complicated and you're living on the edge. So I ask if they are still brewing the holiday/Christmas blend. It's not always a given that they'll have three coffees brewing after noon. She explains they do not have Christmas blend available or any other dark roast or blond roast. I say ok, no problem, just a grande Pike place (standard brew). She proceeds to pause for a while and then says, we don't have pike place either. I say ok what do you have for coffee. She says, we're out of coffee!!!!! Hahaha. So then I say well then if you're out of coffee I guess I'm good. The problem is, now I'm in the drive thru and boxed in with cars behind me! Ugh. So I wait ten minutes before Im at the window, and in that 10 minute wait I talk myself into a dopio. I know, I got problems....so I get to the window and say to her...yea I was the guy that wanted drip coffee and I guess I'll just get a double shot of espresso. She proceeds to ring me up...which is cheeky but whatever. After I get a receipt she closes the window and I wait. 6 minutes later she comes back to the window and goes I'm sorry....and I say let me guess you're out of espresso too? And she says no but we're really short staffed. (Just a quick word here, I've held every position in a sbux retail store. There's no excuse to have no coffee brewed and a double espresso is one click of a button. Espresso shots should take less than 1 minute.) I remain cordial and she says we're making you're drink now. Anyway after 8 minutes more of waiting, I simply left. 3$ and 25 minutes later I have no drink. At that point I'm the one to blame. I knew better. This place is a total stay away. It's not worth the...

The baristas here are very nice, nicest out of any in the state tbh. I usually avoid Starbucks because of how mean workers can be but I like this one. Only reason I'm taking a star away is because I have a speech impediment and it makes it hard for me to order things as people often get upset with me, so I always do online orders here. The other day I was the only person there and I had ordered a drink after looking at the menu and then pulled up to the drive thru 2-3 minutes later. When I got my drink I was told to "wait longer to place my order"? I wasn't in any rush and I said it was okay they weren't done.. I've worked as a barista before and I really don't see how it could have been an issue. The person who told me this wasn't mean or rude in anyway but it just made me feel kinda sad because it would have taken me so much longer to say my order, it wasn't busy at all and I've never had this...

The coffee wasn't bad- but my boyfriend who has never been to Starbucks before asked them while ordering what current latte flavors they had (because I told him sometimes they have good seasonal flavors) she named a few and he picked one, and while we were waiting behind the car in front of us to get our order we heard the girl who took our order at the window saying to the customer in front of us loud and clear "oh don't worry you guys are fine, the car behind you literally asked me to name off all of the flavors when like the menu is right there; so yeah believe me you guys are golden." I'm sorry but it's pretty unprofessional and rude to talk badly about your customers to other customers. Especially when it is literally your job to provide customer service (answering questions, etc) Probably...