Capriotti's Sandwich Shop — Restaurant in Rock Hill

Really nothing remarkable or special about this sandwich place. Quite bland. Tried the Coleturkey and balsamic chicken salad. Everything was just very plain and unseasoned. Unremarkable is the only word I can find to describe it. I'd recommend just sticking with better, tastier and more imaginative options such as Potbelly, Jimmy John's or McAllister's for your sandwich chain cravings.

Also, food aside, I found the general customer approach awkward and cringey. It made me actually very uncomfortable. They constantly use your name at you... in a tone that implies full established friendly familiarity between you...I'm coming in to get a sandwich..... I've never seen you before...you don't know me like that. Moderately culty feeling. Very odd approach.

For these reasons, nah. Update to the review: OoooOOOooooOOOooo..the FRANCHISE owner is mad...big mad. :p

Bruh. It's a sandwich. It's not personal. And clearly you didn't listen to what I was saying. You immediately jumped to the defense and took it as an affront to YOU. You did not create this place. You merely bought into the concept. So, first of all, calm down.

Secondly, yes. Thank you for calling me sir. Which is the proper greeting for a stranger. You may think it's odd that I chose to make something out of it. But it goes back to not listening to what I'm saying. It wasn't that you literally used my name...it was the WAY in which it was used. The tone of familiarity...the specifically intense way of focusing in on me, as to imply my obligation to reciprocate the energy being projected out. It was too personal. You do not know me. Is my point. If you can't handle a critique, then whatever man. You do you. No matter the case, this was merely transactional to me.

A chain restaurant is nothing remarkable. No one goes into one expecting 5 star service. Nor do many want that per say. If you're choosing something fast and casual...then that's what it should be. In, out, easy, minimal chatter. I'm not the one who made it weird. I was just a random guy, wanting to have a fast, efficient, anonymous meal in the midst of a busy day.

And like, I'm not brand new. I've worked in food service. And I understand your particular brand of condescension here. Your gaslighting of my remarks don't sway me. I stand firm here. I am telling you...take the feedback or don't...I walked in...just wanted the damn sandwich as lowkey and simple as possible...I got all the engagement and interaction song and dance, which was just way too extra for the type of environment we were in. It annoyed me. But then I just moved on and wanted to have my lunch in peace. And then the interactive approach continued and suddenly I felt like I was being tracked. Calling out across a room of strangers, "HEY BRYAN! HOWS THAT SANDWICH!" ..like.. no...don't holler my name out across a room like that and you don't know me casually enough to even do so. If you had to ask, then you needed to walk over and say "Hi sir, just wanted to see if everything's fine". That's normal.

Now, as to your implied expectation that I as customer be upfront with you about my thoughts regarding your product...what are you, brand new? ha When ever have you known most customers to give you their FULL thoughts regarding your stuff, when they found it bland or not good? No one owes you their time, their mind or really anything to be frank. This is what reviews are for. They are a REVIEW. You're mad that I didn't tell you to your face that it's bland and unmemorable...ok fine. Would you have preferred I yelled it out at you across a room? Because, I don't mind matching energy for energy. I can do that fine, if you like.

I think you think you're standing on some kind of principled ground here. Fine, love that journey for you. I hope you feel better and this was cathartic. But at the end of the day...it's just a monotonous sandwich CHAIN shop. And it's not changing lives or saving the world. It's a transactional, mundane business model. No...

Such a letdown.

I was eagerly awaiting the chance to try this place since I saw that it was coming to this location. I was very disappointed with our experience. I will say that the food was good, sandwich and the fries were very good.

However, the value and service is severely lacking. If I am going to pay $12 for a small (very small) cheesesteak it better have a significant amount of meat included. Sadly, it did not. There was a tiny sliver of cheesesteak in the sandwich. Same thing applied to the other sandwiches we ordered, a major lack of quantity at a way over priced cost.

The service was as disappointing. When we walked in there was only one or two others customer in the store. We ordered and sat down and the guy immediately told me to be patient, it's slow. There were 5-6 employees working, mostly chatting amongst themselves and only one actually making any of the food. It took 15-20 minutes for 3 sandwiches and an order of fries, WAY too long in my opinion. All of the employees just stood around doing nothing except for the one guy. One of our sandwiches was made totally wrong but by that time we didn't have enough time to wait to get another made. On our way out, I mentioned to the person at the counter that the order was wrong and she kind of shrugged and said, "Ok, sorry" and that was it.

Overall just a major letdown from what I was expecting and hoping for. Food was solid but it's way over priced, no value and the service needs some major work. Better offerings and value from Jersey Mikes, Jimmy Johns and Goodcents. Doubt I will return to...

I’ve not been to or heard of Capriotti’s before. With my vegetarian leanings, I figured that a sandwich shop wouldn’t have anything interesting for me. When I checked the website for the basic menu, I did see that they had a couple of options - a cheesesteak with Impossible “beef”, a plant-based chicken substitute, and a turkey substitute. I got the impossible cheesesteak - mushrooms, onions, white cheese on a soft hoagie roll. I added a side of tomato bisque. Compared to other established sandwich shops of this nature, the style of sandwich you get it is probably most like a Jersey Mike’s or a Goodcents. Jimmy John’s bread is crustier and aren’t warmed. Subway is a little more customizable. Penn Station’s sandwiches have more stuff and are more entirely griddled. So Capriotti’s is right in the middle and good, but just a little short in having a defining style. I guess they offer American Wagyu, but that feels like a promotion that might go away as opposed to something that easily defines Capriotti’s sandwiches. I really appreciated the Impossible option. The soup was good. The portions were sizable. The price was comparable to all of the other places I mentioned. But it is a little too easy to drop $20 for a meal. I left very full, but had I sized down, it might not have been enough. Definitely give it a shot. Some of the normal sandwiches look really good. The team was...