CLUTCH Coffee Bar — Restaurant in Rock Hill

Today (05.29.2024 @ 1:56pm), I stopped at CLUTCH Coffee Bar in Rock Hill, SC for the VERY FIRST TIME. The employee taking my order and another employee standing nearby at the drive thru window had pleasant attitudes. However, the employee that took my order did not seem knowledgeable or confident with her responses to some of the questions that I asked her. At one point, she left the window to get an answer to a question that I had asked her. At other times, she would ask the employee that was standing nearby. As I completed placing my order, I informed her that I was military so that I could receive my 10% discount. Military discount is posted on the menu. She said okay, but then turned around and asked the nearby employee if they were still doing the military discount. When she gave me my grand total, I asked her what was my total BEFORE the discount. She had a difficult time giving me a straight answer. I told her that what she said did not add reflect a 10% discount. Truly, I never got a confident answer nor a believable answer. She told me that the receipt showed the discount. I did not see it.

As a paying customer, I was under whelmed with the lack of professionalism displayed by...

I was excited to try for the first time but I’m not sure how they have such good reviews because it was awful? Didn’t even get a coffee just told them I would go somewhere else. Pull up to look at the menu, then notice the sign says to order at window. When I get to window the lady was agitated because “during morning shift I’m supposed to wait on someone to come take my order” like how was I supposed to know? Additionally I asked if the chocolate coffee could be made without milk because I’m allergic to dairy. The lady with the black piercings and pixie cut and Attack on Titans shirt (making her seem deceivingly cool) literally laughed and told me all lattes are made with milk. I’m like babe have you ever heard of oat milk but okay? Obviously I’m disappointed and the vibes...

This was my first visit. I've been wanting to go for months and today the opportunity came. A few days prior I downloaded the application and reviewed the menu. A prompt reply via text this location has drive thru and walk up. Also, found out via text because I downloaded, my first drink was on them!!

I'm a people person, so I did walk up and Patty was very sweet as I explained this was my first visit and helped me explain the website and app to use in the future for ordering and points. I got the medium size 24 ounce Tropical Paradise smoothie and was 😋 yummy!! So glad I stopped by. If I'm ever on this part of town, it will definitely be a great breakfast or lunch treat for me.

Grace from York County, SC...