Sonic Drive-In — Restaurant in Rock Hill

We literally came here immediately after leaving the Sonic in York, on our way home, because, get this... they got our order wrong (I know, that's a Shock these days, huh? 🙄 lol). So, we ordered the exact same thing and repeated HOW we wanted our Hotdogs, because we had just experienced Sonic's Employees' inability to listen and follow through... with ya know, DOING THEIR JOB, not 15 minutes earlier. What do you know, they got our order wrong as well!!!! They were supposed to have Mustard, Chili, Ketchup, Onions and Slaw, but these "hardworking and underpaid" employees only managed to get 2 of the 5 right (Ketchup and Onion) That's it. Paid for 4 Meals, but couldn't eat any of them! As others experienced, we had to press the button 8 Times! We unfortunately, heard the bigger white girl RUDELY say to the other employees "there's some white old man just standing out there! I guess he don't know how to order!" over the speaker. Go figure, my husband (who is only 50 years old BTW) is standing in front of the speaker, because we have been waiting and pressing the button for 18 minutes while 2 employees took food to 3 different people and were trying so hard to ignore us!

They were so irritated when we took our food up to the door to have the proper condiments added (not even remade! Just Fixed) that they just dumped the chili and slaw all inside the containers, and ALL OVER the outside of the buns! We DID NOT ask for Extra, just wanted some on there to begin with!! Thanks A LOT for that nasty behavior, by the way!!!! So.. we still couldn't eat, AFTER visiting 2 (yes, TWO) separate Sonics, because we weren't wanting to make a mess of our vehicle nor ourselves. We had to drive 14 miles out of our way, all the way to a Subway, because it was the only thing open after this whole ordeal and we were very hungry!

We won't be going back to another one ever again as we have had a bad experience at every Sonic we've been to except for one, and unfortunately, the line is always an hour to an hour and a half long each time we go to that location.

It looks as though this level of "Customer Service" is our new normal Post Covid!! EVERYWHERE Sadly : (

In Short; we Paid for 4 Meals but couldn't eat...

This place unfortunately has taken a bad turn :( I freaking LOVE me a good sonic burger and tots, but the past few times I've tried to go, the stalls are broken or the place is pitch black (but says they're open online).

Tonight at 9p (closed at 11p), I committed to the bit because I'm pregnant and that's all I wanted. It took 20minutes to contact someone to order. My husband had a cold and just wanted a milkshake. Welp, they pulled a McDonalds because their ice cream machine was down.

I ordered and didn't get an option to pay. Apparently my screen was also broken. Then, a teen boy came out to let me know they already dumped the tea and asked me if I wanted a different drink. I didn't get upset because honestly I was just their for that toaster burger thing.

Finally, the food came! A teen girl this time brought it and explained that the screens weren't working so she needed to take my pay inside. Totally fine. No biggie. I get home and open my sandwich and...it's just a plain cheeseburger covered in bbq sauce :'( not a toaster. No onion ring. And, the tater tots tasted dirty. Man. I was so bummed. But also hungry so I still ate it of course.

Overall, these kids working the place are doing the best they can. I assume there is something bigger going on here. Maybe it's management. Maybe it's the franchise. Maybe it's the job market. I don't know. I'm just sad.

I probably won't return...

My husband and I visit Sonic every once in a while, and we usually have a pretty good experience. The food is generally solid, and we love the drinks — definitely a fun little treat now and then.

However, tonight was a different story. After working in the yard all day, we decided to stop by for a snack. While we were sitting there looking over the menu, I noticed one of the employees inside the restaurant holding a shake or blast — and he put his nose inside the dome lid and sniffed it. His nose actually went inside the lid. I mentioned it to my husband, and we just kind of sat there, unsure what to do.

Not long after that, my husband saw a different employee do the same thing — sniffing inside another drink before serving it. We just sat there, stunned. I can’t think of any reason why that would be necessary or sanitary.

It really turned our stomachs and made us feel uneasy, so we ended up leaving without ordering. It’s a shame, because we’ve had decent experiences here before. But after what we saw tonight, I honestly don’t know if we’ll be back. I hope the management addresses this, because things like this can seriously impact customer trust. Sonic has the potential...