Waffle House — Restaurant in Rock Hill

I'm currently at NTB waiting for my tires to be finished, so I decided to pop into Waffle House for some breakfast. I walked in around 10:00 and greeted one of the male waiters, but he didn't say a word back. As I took a seat, I noticed it was pretty quiet—there were four tables with two people at each, all happily enjoying their food and coffee. Despite sitting there, the male waiter passed by me four times without offering to bring me a drink or even acknowledging my presence.

I glanced over at the service station, where a group of staff members was working, and made eye contact with a woman I presumed was the manager, but she also ignored me. The waiter looked me right in the eyes, walked past, then returned to the service area without stopping to help me. By 10:35, it was clear I wasn't getting any service—no one had taken my drink or food order. I started to wonder if I didn't fit the right demographic for this Waffle House.

As I made my way out, I overheard some customers laughing and one of them sneering, "He probably doesn't even speak English," assuming I was Hispanic or Latino. It’s interesting how some people claim they can’t be racist or don’t stand for racism, yet they display blatant bigotry themselves. They portray themselves as victims, but often fail to see their...

Everything was fine with my food, but I’ve NEVER seen such a lack of customer service. I attempted to call and place a to-go order, but was automatically directed to a busy message. I went into the restaurant to order and wasn’t greeted by a single employee for several minutes. When I was greeted, it was by an employee who was cleaning and not serving or cooking. I wish I had taken note of his name tag to compliment him, because he stopped what he was doing to make sure I was helped and was the ONLY one who greeted me and took my order. He asked a waitress next to him to write down my order after he told the cook what I wanted, and she wouldn’t even look at me and didn’t take my order. After cashing out I realized that something was missing from my order and went back in to grab it and again wasn’t acknowledged. I didn’t see a smile or anything resembling an attempt at customer service while I was there.

I spent years working as a server and understand that sometimes work can be stressful, the restaurant could be busy, or employees could have things going on outside of work, etc. However, the lack of service in this situation was...

No one should ever go to this restaurant. The staff that works here are dishonest. My dad, 81 years old went here for a meal alone. He went to the restroom and when he come out his cell phone was gone. He asked them about it and they said it was not there. My son knew better because he knew how to track it on an app and he went back with him and walked in and said I’ve come to get his phone for him. The woman became belligerent and said, “we have already told him it’s not here!” My son told her he knew it was and showed her on his phone. Then, amazingly someone walked from the back and handed it to him. This is completely unacceptable and stealing from someone just because you think they can be fooled due to age is the lowest of low. Beware of this place!! Don’t take anything valuable in with you because it will get stolen by the staff who work here. I have never been so disappointed in a business in my life and I will continue to tell everyone I know that this place is not a good place to go because bad people work here. I am still not completely sure I’m not going to...