Dunkin' — Restaurant in Rockaway Township

Staff is a bit rude. Doesn't make coffee or hot chocolate how you ask. I don't like coffee too much, it's too bitter. However I do love the Dunkachino, with some extra hot chocolate added. Now I'm aware a Dunkachino is premixed hot chocolate and coffee; but I've never had an issue with them adding extra hot chocolate.....till I went here. The person who took my order gave me atittude like I was inconveniencing her by adding an extra step. She said she didn't think that was possible .However all the other DD I've been to they just add less Dunkachino and than move it over to the Hot Chocolate dispenser and press the button. So I asked she can't just do that? She got annoyed said she can try. I then drove up to the window and proceeded to WATCH her just pour a Dunkachino, however I gave her benefit of the doubt and paid for my coffee and went on my way.... Well I was wrong upon tasting it it tasted too bitter for my liking. I will not be going back to this Dunkin. My request was small and uncomplicated and could have easily been accommodated like it has else where. If this is the atittude they are going to keep having this Dunkin is going to go down hill quickly. Especially since there is SO many of them, you can easily go to the Denville location or the one located inside ShopRite. While those seem slightly out of the way I'd rather get my order the way I'd like it than settle for convenience of...

I buy caramel iced coffee w cream and caramel the same way at every Dunkin. I went here and the guy made it and it was very strong barely any cream and no caramel. After going to my car I came right back in and asked that he fix my drink because it was horrible. He made me another drink the exact same way. I tried to explain to the manager what I want and he just spoke over me and refuse to listen. He says it’s his job to make the customer happy. And I asked how can you make the customer happy if you don’t listen to what the customer is asking for he just kept talking over me and fixing my drink the way he thought would make me happy instead of listening to what I wanted in my drink. I asked for refund told him I will go to the other Dunkin down the street he refused to refund me and I left and left the drink on his counter! Very very very bad service and customer service. The woman there have made my drinks correctly in the past and the listen when I let them know what I would like. But the manager there, doesn’t listen well and that’s very important if your goal is to make you customer happy.. I just prefer to spend my money else where.. there is always another dunking with 5 miles away!...

Just went in to get some donuts there, as I asked for a strawberrry frosted with no sprinkles and a glazed donut as well and one other. ALL 3 were wrong when we walked out. NOT ONE SCREWED UP ALL OF THEM. I really didn’t want to do this but I am fuming mad as I write this. The worker was more worried about other non working related things then my order. Do not go here unless you want what you didn’t order. Take ur business somewhere else because the service is worse than anything I have encountered in my 16 years of living. As well if you or in a rush you might wait for a simple order up to 10 minutes. It’s sad that the corp. of Dunkin can be tarnished by one...