Cinnabon — Restaurant in Rockford Township

I got an Oreo Chilada. It’s advertised with Oreo on top of the whip cream. The girl who made my drink was on her personal phone on a call and made the drink wrong without the cookies, she didn’t put in the Oreos and had to re-mix it and then didn’t put any on top and I asked why they didn’t. A different girl who was a cashier told me they could if the customer asks. I told her it was advertised with Oreos on top so why would I have to you if you can. Bad & super ghetto customer service. I don’t have to ask you to make it the right way which it is advertised! I’m upset because the workers tried to make me feel as if it was my fault that I didn’t ask them to make it the way it was supposed to be made. No I don’t want you to remake it because usually that comes with more attitude that I’m already getting from you. I just wanted to be made right the first time. Now I remember why I stopped coming to Cinnabon. 05/16/23...

I would occasionally buy a 6-pack of their traditional cinnamon rolls... that is until their pricing increased by more than 25% over the past 6 months . . . with this said, although their product is good... it is not good enough to justify an out-the-door price-tag approaching nearly $30 (inclusive of applicable sales taxes) for a package of 6 cinnamon rolls...

You lost a sale that day... along with future opportunities for product sales/transactions from me.

With this obtuse attitude towards sales & customer service, your products can sit & rot on the store shelves as far as I am concerned.

With this approach & attitude towards business, I really have doubts that you will remain in business through the next year, given your atrocious attitude towards customer service & overvaluation of the products that you're selling.

There's monetary inflation... then there's...

Stopped by for a box, as if I need them but I want them and have 10 minutes before they close. As I approached the employee was rolling the cart of filled boxes away and saying we’re closed. I said you’re closed ? And looked at my watch figuring I had the wrong time. They close in 10 minutes and have to do nothing to sell me this box other than ring it up. No clean up. They had at least 9 boxes left. If they were sold out, I would understand. The other employee by the ovens did nothing to correct it. Not a great business...