Location 2725 N Main St, Rockford, IL, 61103
I got the special salad with garlic bread. I went to eat and realized the salad didn't have any dressing. This was my first time ordering food from them so I immediately called and asked was the dressing suppose to be on the salad or the side. The young lady said the side. I informed her I didnt get any. Before I can say anything else she said, "we CAN'T give you another salad" Excuse me I didnt ask for another salad. Why when I call, you immediately tell me what you not going to do without once apologizing for your mistake. When I called her out on her rudeness she hung up on me. I called back and asked for a manager because at this point I just wanted a refund based on the fact I didn't get what I paid for and the rudeness. The manager (Kala) informed me she will not give me a refund and I was wasting her time. She went on to say I was being rude, she had other customers to attend to, and hung up on me. I guess I wasn't considered a customer worthy of tending to. Mind you I never once was rude to anyone, not even raising my voice.
Long story short with the police by my side. Yes, I called them! I received my money back. They had the audacity to say I'm no longer welcome back. I guess if THEY mess up your order, YOU are not welcome back! Go figure...BTW a simple sincere apology could of went a long ways. Also, why would you ever think I would want...
Read moreBeen going here for years. Used to be awesome. In the last few years it has really gone down hill. I just went recently and like many reviews the person was not friendly. I felt like I was a bother but there was literally no one else there. Pumpkin bars and Lemon bars are amazing!! but are waaaay over priced now. Salad had hardly any toppings and $8 for a small container of cheese tortellini with hardly any sauce - not worth it. It was disrespectful the amount of pasta in there - no meat mind you- for $8. The bread is wonderful - probably the best item - and I’m glad to see it has stayed the same! They no longer have actual pizza’s either. I will not be back. Each time has been more disappointing, sadly. Added photo - I tried it lol and still disappointed a year later…. The plastic bowl is 1 cup for size reference the container is 6.5” diameter. This is a side size not worth $9 now! Yeah...
Read more"ANYONE WHO LEFT MORE THAN 1 STAR.... I AM SURE HAS SPENT THEIR ENTIRE LIVES EATING IN ROCKFORD, IL! OR THE ROCKFORD AREA"...THEY DONT DESERVE EVEN 1 STAR... OMG... THE MOST DISGUSTING QUALITY OF FOOD ... HIGH SCHOOL CAFETERIA FOOD IS BETTER... ..HOSPITAL CAFETERIA FOOD IS BETTER..... ""ITALIAN BEEF?"".... GIVE ME A BREAK.... THAT IS THE MOST GROTESQUE THING I HAVE EVER EATEN!! ....SERVED ON THIS SOFT.... SPONGY..... ALMOST SWEET DOUGH (GROSS)((SHOULD BE A HEARTY FRENCH BREAD!!!))) WAKE UP PEOPLE !!! .....THEN THE BEEF.... SO TOUGH AND GROSS!!! SO DAMN GROSS EVEN THE RACCOONS DIDNT EAT IT........ IS THICK SLICED.... BROWN RUBBER STRIPS..... WITH ZERO TASTE.... AND THE SAUCE WAS JUST AS BLAND...
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