Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
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I placed an online order and didn’t notice an option to schedule an order. Usually delivery has been around 40 minutes for us, so I knew I’d be home. After I placed the order, the quoted wait time was about an hour... I called the store to push back the delivery time. I was told that I would get a call when the delivery person was at my door, so I mentioned that I might just be back in time- but I might not be. I asked if the person could just leave the pizza (because I’d only be a minute or so behind).
Well, we ended up being late, and I didn’t hear a phone call even though my ringer was on at maximum volume. The pizza was not on the porch or anywhere else, so I called the store.
The manager had the audacity to tell me that I wasn’t told that the pizza would probably be left on the porch. That’s not how it works. If your employee is wrong, the employee is wrong. Don’t pin it on me. And don’t allow your employees (this was a girl) to call women “chick”.
Not a classy establishment. The manager tried to make it up to us. I’m not sure that I’ll take him up on the offer.
When the pizza came, it looked like the toppings were only thrown on around 1/2-3/4...
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I WISH I COULD PUT NO STARS Carla needs to be fired so RUDE!! I’m a papa jhons reward member and I order a pizza today 3/2218 and just like last month my wings where under cooked and my pizza was dry and cold and my cinnamon bites are hard! I called to let the lady know which she said her name was Carla she hung up in my face and didn’t fix the problem! Last time I ordered same thing but I was told a manager would contact me NEVER HAPPENED HORRIBLE HORRIBLE RESTAURANT!! That is giving Papa Jhons a bad name!!! This use to be my fav pizza place!! Loves Park is rude and service is horrible and I will be making a formal report on Carla! I hope the conversation is recorded and you can hear how nasty she talks to your customers and didn’t want to fix my food or refund my Money!!! This Papa Jhons in Loves Park IL makes me hate Papa Jhons! And yes I will be telling my family friends co worker etc not to go there!!! Until they get better service and food! THEY DONT DESERVE NOBODY BUSINESS!!! If I knew how to add pictures to reviews I would show the WORLD THIS BS THEY BROUGHT TO...
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Went to place an Order over the phone, With the call center. got a callback from this location and I believe her name is Carla told me that my order raised suspicion because it was $127 and became very rude. I told her I don’t know what to say to make you feel comfortable, but I will pay you. lol Then she hung up on me. I went into the store location to try and resolve the issue and explain to them their level of unprofessionalism. Then the store manager proceeded to yell and argue back With me and my brother Started yelling racial slurs at my brother and threatened to call the cops. If we didn’t leave the store, mind you we were calm and collective up until the point that she started yelling at us I’m absolutely disgusted And appalled with this location and their level of customer service. I’m only writing this review because It is the quickest way to make some type of complaint, but I will be going up the chain to corporate, do not order from this location It is absolutely insane and...
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