Dunkin' — Restaurant in Rockland

This place is awful do not go to this one go to the other 2 that are very close by, my hash browns were very uncooked, they forget some of your order in the bag. They forgot my bagel and made a sandwich wrong I then go inside to fix it got a very bad attitude. Then as I start eating realize my hash browns are like mashed potatoes, so I call to address the issue with the manager heather and she is very rude and has no customer service skills and told me her employees fixed my order when I came in which they did but did not fix my hasbrown order. I wouldn't recommend going here no matter what go to the one around the corner or the one down the street that whole place messes up my stuff all the time and don't give you quality tasting sandwichs or even coffee at all they mess up coffees all day long if you ask for a caramel swirl beware to drink whatever they pump into the...

Weird dude in a ponytail started yelling at my mother for having to redo her coffee a bunch of times, babe you got her order wrong the first time maybe make it the way she asked? We had this other nice crew member there trying to help then this weird dude in a high ponytail starts yelling at my mother asking how many more time it'll take to remake her coffee. My mom was being so kind to the crew members this entire time and this reaction was entirely uncalled, I even stepped in as her younger daughter, why would you even think to talk to her like that when she was being so kind just trying to get her coffees? If you don't like your job don't work there! Terrible service, my mom threw out her coffee afterwards, scared to drink her coffee after the matter. Also I may add when we asked for the receipt, they refused to give it to us. Is that legal?...

I come here once or twice a week and I'm generally satisfied with my drink/food. I went in today and there were about 8 people behind the counter, and they all avoided me for about 4 mins while they chatted. When the woman took my order, she was preoccupied in conversation with other staff, she had to keep asking my order over and over again. She took my payment, gave me change, then told me I owed her the change she gave me, plus $0.87. I wasn't upset with her but she was clearly not paying attention to what she was doing and I'm not even sure what my total ended up being. I will return, but I just hope they can get their staff to focus when it's busy so they don't mess up...