The baked goods are amazing. 5/5 stars. The staff is always friendly. I come in a few times per month to get sweet treats.
My issue is that somewhat recently they have stopped allowing us to tip the workers when paying with a card. This is a ludicrous policy. I hardly ever carry cash anymore and I always liked to throw a few extra dollars on top of my order for the workers.
This is a relatively new policy as I used to tip on card every time I went, and it really bothers me that management would impose such a hardline rule that directly impacts their workers take home pay.
I hope the management reverses this decision and allows me to give their establishment more money to go to their workers.
I would love to be able to change this review to the 5 stars the baked goods, and the customer service deserve, but as long as this draconian rule is in place, I'm afraid 2 stars is about right.
It's 2024, why put a new rule in place that causes your workers to take home less pay? I imagine it might make it harder to retain the amazing front of house workers that make all my visits...
Read moreI am aware that this will mean nothing considering what I witnessed on Monday afternoon. I had placed an order days before a scheduled pickup of Dec 22 nd after 3pm. One would think that a pre order would insure a smooth process. Unfortunately not so! I was told that they only had one dozen iced crumb buns instead of the two dozen I had ordered. There was a lady standing next to me who had ordered 13 buttercakes and was told they had 2 and she would have to come back. She explained she lived far away and the person said well you can wait about an hour! In the last few years I experienced the following…one year I was give the entire wrong order..another year I was told my PRE ORDER was not ready and I would have to come back! I explained I also live quite a distance away . The Danish bakery has been a long standing ritual for my family for our Christmas celebration. I assure you we will find a new ritual. You should be ashamed that this nonsense is obviously not unusual at your establishment. Ps the Iced crumb buns were...
Read morePlace was recommended by a local and dear relative of mine that’s also a foodie. It’s a mom & pop type of establishment. The young lady that fulfilled my order was sweet and friendly. I stopped by on a Friday evening 20 minutes before closing which is not the best time to see everything on offer and to get a 1st impression. I purchased the Italian Style cookies (didn’t try), a few apricot pastries (5 out of 5 star), a few lemon tarts (3 out 5 star), a few raspberry linzer cookies (5 out of 5 star) and 1/2 dozen oatmeal cookies (didn’t taste). I wanted to try the chocolate chip cookies but some lady beat me to them and purchased all seven that were left. So they must be tasty. Come check them out and support our...
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