Subway — Restaurant in Rocky Mount

Never had a bad experience with this place until today and I’m extremely disappointed in the employees. (Unless I’m mistaken but I’m pretty sure) the manager brushed us off when we submitted an online order. We arrived at the store after it said, received and ready, and when we asked to grab the food, she said that she never received it and that it didn’t exist. We showed her the phone and she said that it’s an us problem since it’s not on her side and then proceeds to say that the only big order she’s received that day just got picked up. Normally this is something I understand since mobile stuff is never perfect but the screen we showed her didn’t show anything other than the location we placed it to, and the fact that it was received and ready. It never showed the price or what was on the order. How did she know it was a big order unless she simply didn’t want to make it and slipped up. She also left and ignored us while we were still discussing and asking about the...

I came into the Rocky Mount VA, Subway last week and I was very impressed with how smoothly everything went given it was during lunchtime so it was a long line. When I got up to order my sub the server (Catlyn) was very nice and very efficient. The manager (Mandy) was also there on the line working and was very helpful and friendly. The way they worked together was really great and made the line move so quickly. It was very refreshing to see such friendly and genuine customer service. In this world nowadays that is a very rare thing!

The sub that I got was delicious also! Everything from the bread, to the meats and the vegetables was delicious and you could tell the bread had been freshly made and the veggies had been freshly cut up that day.

I was also impressed with how clean the place was!!! From walking into the restaurant to walking out I was truly amazed! I will definitely be returning ...

I have experienced the Rocky Mount and the Boones Mill Subway restaurants for delivery the first time it was Boones Mill and they charged me $23.00 for the delivery meal and I never received it and got the runaround from the store and corporate never received a refund either. The second time it was the Rocky Mount store I tried to order online and the system was not letting me pay for the order, so I called the store and inquired about it and they didn’t see anything so I was told and I wanted to place the order by phone for delivery and I was told that they were closing in 10 minutes, but according to google they were open until 10:00pm and it was only 9:26pm. I did not have the energy to argue or even get upset. I just told the person on the phone to just forget about it and hug up and cried. I Love Subway, but after the experience of those two times I’m...