Today is the first time ever that I had anything from Danny Boy's. I ordered and had my dinners delivered The delivery service turned out to be a nightmare, and nearly had me lost forever as a customer.
I paid over the phone for my meal. 1.5 hours later I called back to check the status of my order. They said it was out being delivered. After we disconnected, me happy my food was soon to arrive. I got a call back immediately and was told it was a no contact delivery and had been dropped off at my front door. I was livid. Ihave no porch. The delivery boy took my paying over the phone as if my paying for it was no contact delivery and he left my pizza box on the ground. He did not call and notify me, nor knock. and my 2nd dinner was tossed and tipped off of the pizza box. . I called back and asked them to come pick the cold pizza and and give me my money back.. The manager was nice enough to try and appease me. He remade my order and had it delivered.. This time I stood at the door waiting for the delivery guy.. A kid looked to be about 12 years old but I imagine he's 16 because he drove here, arrived. He had a charming little smile. In any event I got my food warm this time, as it should have been the 1st time.
I'm very very happy that I acquiesced to the managers attempt to make things right for me. The food was delicious. Yes, my perrogi dinner was not just amazing and the pizza, but they was tasted...
Ā Ā Ā Read moreHmmmm.... Wife and I have been coming here for a long time and have ALWAYS loved the food. We went with family that was in town for the holiday and ordered the following: Three side caesar salads, one order of garlic knots, the Honey Bee pizza, a custom pizza, a buffalo chx woogie and a Gangster Pie (along with wine and drinks which were fine).
The waitstaff was, as usual, very nice.
For those that donāt know, the menu has changed a bit sometime fairly recently (within a year? Not sure). They do not have the Gangster Pie on the menu but, kudos, they made it and it was AMAZING!
The Caesar salads were with iceberg lettuce and had black olives. And mozzarella cheese... Not impressive. Then the garlic knots never came because it was 4:00 in the afternoon and none were ready. They offered to box them up for us which, we accepted. However, we were still charged for these. Iām sure someone will reply to this review with some excuse for the garlic knots. If they are not ready, tell the staff not to sell them.
The pizzas and woogie were awesome as always. Work on the salads and your pars for garlic knots! Sheesh!
Weāll still be back though because this place rules. Canāt always get 5...
Ā Ā Ā Read moreDanny Boys food is great and their staff are super friendly. However, the Rocky River location is listed as accessible and it is totally NOT! When you go in the front door, the hall is super narrow and there are tables making it even more narrow. Then, in order to get to the dining area, there are steps. My sister traveled via paratransit to have lunch with my family and lucky for us it was a nice day and we were able to walk to Linda Street for an accessible restaurant. I know the North Olmsted Danny Boys IS accessible but it is so so important for restaurants and businesses to be more mindful of how they are posting their accessibility on Google for all of their restaurants. The Rocky River Danny Boys is NOT accessible at all. If it had been the middle of winter, we would have had to wait 2 hours for Paratransit to come back and pick up my sister either outside, or blocking the very narrow hallway that is the entrance...
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