Jersey Mike's Subs — Restaurant in Rogers

My family went into the Rogers Jersey Mike’s around 2:00 pm today for a late lunch. As soon as I walked in the first thing that caught my eye was how filthy the floor was. My first thought was it must have been dirty from the earlier lunch crowd, but as I looked around, I could not understand how the floor could be that filthy from a few hours of being open, so I then questioned when they last cleaned their floors. After we got our food, we turned to find a table (all tables were empty), but quickly noticed all tables were dirty (visibly dirty) and needed to be wiped down. We should have left as soon as we walked in, we certainly should have left at this point, yet we stayed. Once I got someone’s attention, I asked if someone could wipe down a table for us. Eventually a young man came out to wipe the tables, but he didn’t appear to be trained in the process as the, I assume, store manager was directing him from behind the counter. We appreciated the young man wiping the tables down, however, the table we sat at, because it fit our family, still had sticky spots and pieces of food all over it. I then went to get napkins and the holder was completely empty, which is completely understandable. What I didn’t care for was how the, again I assume, store manager, rudely responded to the female employee when she asked about napkins. I then had to take one of my children to the restroom and found the women’s restroom to also be filthy. Lastly, the large high top table we were sitting at appears to be a hazard as it swayed like it was barely put together and could collapse at any moment. I totally get the world we live in these days with staffing shortages and, trust me, I’ve been in all kinds of restaurants where it was very clear they were short staffed. Staffing did not appear to be an issue today as I watched one employee clean iPad cases, over the to-go food prep area, with a tool box sitting on the cutting board, for a significant period of time. If I owned or managed this restaurant, my priority would be the cleanliness of the restaurant, not a...

My overall review of Jersey Mike’s: I love Jersey Mike’s! They make the BEST sandwiches of any sandwich place out there. I highly recommend the Turkey and provolone sandwich Mike’s way - Amazing!

My review of todays experience: I placed an order online this afternoon for easy pickup on my way home. The food was ready on time, and I made the mistake of not checking my bag before leaving the store. When I got home I discovered they had shorted us (2) packs of cookies. I had ordered (3) 3 packs of cookies, so there should have been 9 cookies total. But I only received 3 cookies total. I was shorted $4.98 in product. 👎🏻

I know this location is always busy, and I understand we are human and mistakes happen, and I can even understand how this error happened. It’s just really frustrating to be short cookies and $5, and already be home when you discover it, and have no way to correct it ☹️

They usually get things right, their food is delicious, and I’ve had great interactions with employees there every time I’ve ordered in store, so I feel 4 stars is still...

Horrible experience. Ordered online, one cold sandwich, one hot sandwich, chips and cookies. Got there 7 minutes before the food should be done. Had a smoke, went inside, and waited for nearly 20 minutes. The employees didn't say a word to me the entire time, almost like they were annoyed at me because I was waiting for the food I paid for. Finally, after they cooked the hot sandwich, 40minutes later, they picked up a sub that had sitting on the counter since I walked in. They had prepared my food, (nearly 10 bucks for this), before making the hot sandwich - definitely tossed this, I didn't pay good money for that. When I got in the car, I realized they gave us the wrong chips. I came back in, requested the right chips (5 minutes of waiting and awkward glares later) and the person at the register tried to argue with me. Luckily, her coworker was there to correct her before she continued.

Safe to say I'll never be waiting my money here again. Staff is rude, food was soggy...