I am normally a fan of McDonalds, this one near Sonoma State however fell flat.
First off, service was very slow and a long queue at the register had formed with people trying to order, and others returning their orders because it had been messed up. Second the restaurant was very hot and smelly inside (BO smell) the AC was seemingly not working. Third, the soda was flat and not carbonated. I asked the staff twice nicely if the soda could be fixed. They said they didn't know how to fix it. The staff did not offer a refund or any remedy to the issue with the soda. If your looking for proper service avoid this...
Read moreTime and time again, the wort McDonald's I've ever been to, I went over an hour before there scheduled closing. They said they were closing, to which I replied the were open another hour. Not tonight we're closing early. Seriously, I had better luck running into grocery stores 2minutes before they close, let alone in hour before at McDonald's. I ran into three other people who were about to go into the drive through when I left. This "fine establishment" wae also down a cook top for several months and refused to serve certain menu items, depsite the fact they left them on...
Read moreRecently the service has been really bad. They keep forgetting items when I use DoorDash, three separate times I have been missing items. While in addition, My significant other ordered a 20 piece meal and this person, I assume manager, got into an argument with my significant other saying she didn’t order it and I had to show the manager the receipt they proved other wise. Very rude, service lack of attention to detail. I am glad DoorDash gives me refunds and I will no longer be ordering from this McDonald’s. Better service from the one located...
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