Taco Bell — Restaurant in Rohnert Park

There are two Taco Bells in my city, this one (across from SSU) and the one across from Home Depot by the freeway on the other side of town. The one by Home Depot is solid and professional, this review isn't about them. The one by SSU... Well, that's another thing, entirely.

This is a larger complaint than the service and is directed at Taco Bells owner company, PepsiCo...

Why did you: A.) Eliminate larger cup sizes and then B.) Jack up the price for a soda to the point where I feel like I'm at a damn theater when I pay?

You own this company as a ruse to sell us your drinks, correct? So why is a $3 soda comprised of five cents of syrup and water in a ten cent cup and you then expect us not to notice? Why aren't your soda's fifty cents? You'd sell more, I guarantee it.

Now, onto SSU Taco Bell. The people are friendly enough, when you can get them to address your existence... It seems to be a shift issue. Certain times of the day it's decent, then, as the evening comes on, it dips noticeably.

Rather than assume they work their people 24 hours a day and assume the dip in quality is due to their exhaustion, I have to assume it breaks down into three shifts: Morning, Afternoon and Evening.

Morning (5AM-12PM) Is solid and attentive. They quickly and in a friendly manner take your order and make it as requested. I've never had a meal order be poorly made or have the wrong items in my bag... I've never even been shorted here, which can happen.

Afternoon (11AM-7PM) Is a mixed bag. They deal with a lot of orders, but while they tend to not make big mistakes and are fairly friendly, they don't seem to notice that the Drive-Thru lane has three cars waiting for them to take orders. I don't know why that is, but it is...

Evening (6PM-2AM) Is understandably chaotic. Given the sheer volume of orders these guys produce, mistakes will happen (you get someone else's similar order or get the wrong soda... Normal stuff) but it never seems intentional. These are the errors of young people more focused on speed than competency, and it shows.

I've worked in food service as an adult not that long ago at a local restaurant that died after COVID... I don't miss that job. Food service is noisy, with constant banging, scraping, beeps, people yelling over each other while managing orders on a computer system older than your Manager.

I want to be clear, here... I have never gotten food poisoning from this Taco Bell, no one has ever yelled at me or anything along those lines. My issue is one of lowered standards that don't match the ever-escalating prices at a fast food franchise that was once so recognized for being affordable for the average young person that you could feed a car full of kids with $20.

Now, I pay $13 for two tacos. Don't get me wrong, I like them... But are they worth what I'm paying for them? Hell no,...

Usually don’t have a problem with this location. Until yesterday I had the worst experience in my life possible. The suppose “manager “ Charles which I’ve only had good experiences with had lost it. He started to take our order then had to stop to attend to something(not an issue I’ve worked retail I get it). He came back 2 minutes later to get our order as soon as I started to give it he had to step away again. When he came back for the 3 time I’d ask if he was ready and he said I don’t know if I can even take your order. I asked why and got the answer I’m giving everyone their food in front of you and your holding up my line. I was ready the first time we tried to give you it. I got 4 things, one which included a box order $5, along with 3 burritos off the dollar menu$3 plus tax.He said the total was $25 and never came back to mic. Upon pulling up I had my card ready to pay and had asked if he could read it off to me because it didn’t sound right. He took the card out of my hand put it in the machine as I was continuously talking to avoid making an error on his part. I asked him to give me my card back. He walked away for another 3 minutes then came back took my card out of the machine screamed in my face saying he didn’t charge it and throw it across the kitchen. I’m shook at this point and can’t believe such behavior. I had to re explain I just wanted to make sure it was right before you made everything and charged me. He throw the bag and drinks in my car and said here why don’t you check it your self. Is that what you want and refused to give my card back. Don’t know how I still stayed calm and explained it’s not about the food anymore you don’t treat people that way. He complained the whole time I was holding up the line. He didn’t care what I had to say. All I wanted was for him to just calm down and acknowledge you don’t do that. Regardless I am a customer I don’t need to be talked to like that and have things thrown in the window and my card flung across the kitchen and screamed at because your having a bad day. I’m truly astonished all these events kept proceeding. He told me everything was free so now there’s no problem. Again it’s not the price or the food anymore. When I clarified that to him he called the police still screaming at me. This happened 7-7-19. Not sure if this is the experience anyone else has had coming here. I still can’t believe this really happened. I hope corporate checks the cameras because I’m sure this video would go viral. Have you ever seen abusive behavior? I’m positive with this work environment it’s created a hostile one. I will let my voice be Heard and stand up for the employee who have had to deal with this! And so no one else has to be talked to this way. Taco Bell what...

I went through the drive through and got my drinks. The lady at the window told us to park in front so we did. She brought us our order. I checked it it was wrong she didn't give us a recipt but I know what we ordered 6 soft tacos and they put in hard tacos. I got the two soft tacos for the side order. The other 3 were hard tacos and didn't even get my 4th . I went in to ask for my 4 soft tacos ( bring in the 3 hard tacos) 2 modified and 2 regular ( 2 per combo). I asked the worker for it to be fixed im trying to explain what happened and he gave me attitude. Then the window girl printed my recipt and was trying to talk to me. THE MANAGER came out be hostile and loud " you ordered hard tacos" I said "excuse me ". I tried explaining it to her but she was still being rude and loud. I had the recipt at this point I explained when I ordered i said soft it was rang in wrong and I'm missing a whole taco anyhow. I also said I need two soft and two only meat and cheese. She grabbed the hard taco I brought in and opened and using her bare hand flipped it open and said " this is meat and cheese like you ordered " I told her "you need to stop freaking out and why are you yelling and it's a hard not a soft taco and you just broke it." She replied with " that's how they come and mumbled other things" I was livid at this point . After arguing with the manger she finally said she will fix it with a lot of attitude. She refused to give me her name and wasn't wearing a name tag. I cannot believe she speaks to guest this way. I was calm entering and once she came out rude and hostile it was just unbelievable. I am a manager and if I talked that way to a guest I would be fired. I will never return!!! I will be calling corporate as well. She might be great at...