Rolesville Diner — Restaurant in Rolesville

We have given Miguel and his staff a lot of business over the last couple years, especially because of the great waffles. But since the pandemic, the diner has fallen off. After the initial pandemic lockdown, my family ordered curbside breakfast from the diner, and after eating a quarter of our meal, discovered that ants were infested in the syrup. Miguel was very apologetic and remade our order and served us sealed syrup packets versus the syrup that was served in-house. We decided to give the diner another chance. But the ladies who answer the phone are rude and short, especially if you have questions or make modifications to your order. Bad customer service! We ignored that though, because unfortunately, lots of customer service is struggling these days, but today, I made the decision to take my business elsewhere in the future after being served BURNT pancakes. I tried to eat them but they were dry and gross so I called back to request a replacement order. Miguel apologized and offered to replace them. So, my husband went back to the diner once more to pick them up and showed Miguel the burnt pancakes in comparison. Both Miguel and his cook denied responsibility for the pancakes being burnt and told my husband that nothing was wrong with the pancakes. BIG MISTAKE! To me, that is a huge sign of disrespect to a regular paying customers. So since they want to defend their burnt pancakes, my family is no longer interested in dining at this struggling restaurant. Customer service goes a long way. Too many issues and we gave the diner too many chances. We should have just stopped after...

Just moved here thought I would try out this place and give it a shot me and my husband we were looking for another place to go and be a regular customer walked in was told to sit anywhere we did I felt like I was being rushed to order later realized they close at 2pm but we walked in at 11am so we ordered tried ro talk with waitress no response she left and place our order I ordered a chicken sandwich which was burnt a little I was so hungry I just ate didn't say anything then later we received our bill when paying I asked why the price was different he said because you got tomatoes and fries we charge extra for lettuce or tomatoes I said oh wow I never heard of that this is my first time I thought it was altogether I didn't realize you pay for each thing separately I never experienced that before usually everything comes together he showed me the menu and I guess right under the price theres another price kinda of tricky but whatever then as I'm about to pay he says do you realize we have to pay for the tomatoes and the lettuce I was like really did he just say that to me in reality you are making a huge profit off your customers by charging them for a slice of tomatoes or piece of lettuce for .75 when you know you get them in bulk at a lower price so rude and the waitress was rude too never going there again hope it was worth a few dollars and being rude and...

We have eaten at the diner many times over the past few years. We stopped going after eating a small amount of our meal and realized there were ants all over the food. Miguel was very apologetic so we decided to go back. The customer service is often horrible, they are rude, short, impatient, and do not like if you have questions. After the corona lockdown, when the diner opened back up the food hasn’t been the same. We have had undercooked omelets when we ordered them well done. We order the pancakes often, most recently we ordered pancakes and the ones we received were burnt. Miguel apologized and offered to remake them. When we took them back Miguel and the cook both disagreed with us and claimed that “the pancakes always looked like that.” When we got our replacement pancakes from the diner there was plastic in them. I will never eat here again, they make too many mistakes. We have given them so many chances and so much business. They need to have better customer service. We should have not gone back after the...