China House II Restaurant — Restaurant in Romeoville

I've lived in the area for 7 years plus now & this was our favorite stop. We normally order delivery or pick up but as if late we have started to dine in. We came in ordered our normal dishes at & we're ready to leave. There were 2 other tables there full of guest, one table was asked if they wanted their food wrapped, the waitress took their food to the side boxed it & brought it back as usual. She comes over to our table asking if we wanted our food we said yes, she walks away and brings us the boxes. My husband asked her "when did we as guest have to box our food as we frequent this restaurant a lot & have never had this treatment" she replies we sometime make you pack your own food. I asked her if she could please pack our food, she walked away. The next table was ready to leave she took their food and wrapped it, bagged it as they normally do, all while our food is still sitting there. I ask the hostess if she can wrap our food she said she was busy. After both women having a brief conversation in their native language the hostess comes back right at our table dumping our food into the boxes spilling a little on the table. She then says I won't close the boxes because I've been touching money & walked away. My husband was so upset he wanted to just leave so we went to pay the bill & explained how we didn't appreciate their service & the hostess said I'll let the manager no. We will...

We used to eat here all the time till about 2 years ago once my son as born. Sadly this place has gone downhill since then. Extremely rude staff when dining in, even worse over the phone. I just don't understand the issue with finding someone in america that you could hire that speaks and understand English to better help communicate to your customers. But the last time I called this place for take out I only got a quarter of the way threw my order before I had to just hang up. I was being very patient with them but after 6 attempts to order one item. The lady on the phone had coughed up a attitude with me, because I could not understand her and vise versa, she then continued to put me on hold for 15 mins.....when dining in you can tell that the staff must hate their job, none of them will even talk to you let alone provide any service whatsoever if you need anything you will have to get out of your seat and walk to the front counter and ask the cashier to find the waitress. Waited 10 mins for a pop refill after sending the cashier after the waitress. Top that off with the rice tasting like it's been reheated in the microwave. I could go on and on about this place but overall it's a sad disappointment lurking in the shadow of what used to be the best Chinese food...

We've been eating from here for years and the food is good but not good enough to deal with their customer service which has declined over the years. I let the first instances go but this one I couldn't. The delivery took over 2 hours... after the first hour and 10ish minutes passed (after we were given the usual "it'll be 45 to 1 hour"), I called as ask where it was and they stated it would be delivered in a few minutes. 10 to 15 minutes tick by and nothing. I call again and state why the food is so late and they state the food was just made 10 minutes ago (then stated a bit later that it was made 15 minutes ago and it would still be hot when delivered and not to worry with a sorry excuse of an apology). So the food was made when I called to check where our food was when it was supposed to be delivered? I understand if a restaurant is busy but over a two hour wait for a delivery?

And too top it all off, we found pieces of rubber bands in our...