Dairy Queen (Treat) — Restaurant in Romeoville

Literally just walked out of this location. I usually stop in here whenever I visit another business in the plaza. I usually get a single small cone. I agree with the other reviews I read that you have to be very careful about what you order and how much it costs . Usually it cost about 1.92 with tax which is a rip off but every time I go in the prices always vary. This time I walked in and asked for a small single serving of vanilla ice cream and had to reword what I asked for as if I didn’t speak proper English. The cashier looks confused while she is ringing me up and comes up with a total of 2.95. How? I look at the menu on the wall and point out that the price is 1.79. She looks baffled again as if I don’t know how to speak English and talks to her co worker only to tell me that oh that price is for kids size. It says that nowhere on the menu for cones 😂😂😂. I like how they tried to fabricate that one on site. So in light of the kids cone being 1.79 I ask for the kids cone and again I get a look of disgust as if I am wrong and she says we already made the small one, whose fault is that? So I tell the young lady they can keep the one they already made, especially since the young lady that made it became impatient and just sat it on the counter with no napkins or anything underneath it. Who’s gonna eat that now? Lost my business...

A+ on our ice cream cake!

I ordered an ice cream cake online at this location because the closest DQ to us closes all winter. Online ordering was super easy, and I knew what I was getting at what price and when to pick it up.

When I got there, the lobby was closed due to covid so we had a bit of an awkward "pass it through the narrow drive through window" moment, but it all worked out. The employee was really pleasant and engaged, a marked difference from the drive-through employee at another business I'd just been at.

The best part? The cake was decorated with much more care and effort than we ever hoped for. I had indicated on the order that it was for an eighth birthday and that I'd stick a Pokemon candle on it, so if the frosting color vaguely worked with a yellow pikachu, that would be great.

They did up the cake as a pokeball! My son was thrilled! It really meant a lot during a no-friends-due-to-covid birthday. And it was delicious! It was sort of a white ice cream outside layer filled with ice cream mixes with Oreos and with an Oreo cookie...

Had a taste for a delicious cookie dough blizzard only to have utter disappointment. The small blizzard was simply a cup of vanilla ice cream with no more than 5 small pieces of cookie dough. When I called and inquired to the store as to why there was not even the fudge included, I was informed that this location doesn't offer that unless specifically requested. How would you expect to know to request an ingredient that is included in the description of the flavor of the blizzard. When the staff that answered then questioned another employee the response was, we can make it however they want, they just need to tell us how they want it. Just want it made according to the standard description and what every other Dairy Queen does, kinda the industry standard. COMPLETELY...