Subway — Restaurant in Roseville

This is usually a great spot but I placed a phone order for pickup for two different kinds of sandwiches. They gave me the wrong sandwich for one of them. I called them immediately and told them. The lady I spoke with said to come back in whenever I have time and they will make the sandwich free of charge. I informed her I wasn’t given a receipt and she said it’s fine don’t worry about it. Two weeks later I called and advised them of the order and for the sandwich to be free of charge. The employee said that’s fine and to come in to pick it up. After I drove there, the employee gave me an excuse that the manager won’t allow her to make a sandwich free of charge without a receipt. I told her that I placed a phone call before driving there and she was aware of the situation. She said there’s nothing she can do. I asked to speak to the manager but he was conveniently not there. Do not go to this location. There are plenty of much better customer service oriented subway locations in the area. Shame on them they just lost a long...

Their store’s policy is that they never said it’s their fault. So I ordered veggie petty sandwich, as a vegetarian this is the only thing i order here, the lady made veggie delight without veggie petty in it, and when i confronted lady said its not her fault and she will charge me more money, can you imagine not giving what ordered then denying the mistake than asking for more money and even the manager or owner she was so cheap that she was fighting for 2 dollars with a customer whom she wasted 15 minutes and mood, and with new sandwich when asked for Mustard yellow sauce three times, the she was about to put ranch, she doesn’t know what veggie petty is and she doesn’t know the difference between ranch and yellow mustard. So annoying, never recommend this place. Unethical behavior....

I just wanted to give a shout out to this Subway! My husband and I have tried different Subways in the area because as everyone knows there are a lot of them. At this location all of the employees are so very kind! I love there customer service and with that said the sandwiches are always delicious!! I love the spicy Italian with pepper jack cheese. All of the produce is fresh!! My husband picks the meatball sandwich everytime and a chicken wrap, they are always perfect! We love getting the footlong so we have extra for later! Nothing better then this Subway shop on a hot day because nobody wants to cook!! Went out my way to this subway shop because they have such kind people working there!! We always get great service and a delicious lunch!! He even gave...