RC Willey Roseville Distribution Center — Local services in Roseville

It is unfortunate to have to give the distribution team a low review, but I feel I need to. I purchased a 5 drawer chest/dresser from RC Willey. When picking it up, the two guys who put it in the car were SUPER nice and helpful. They killed it. When we got it to my place, the top drawer we noticed was having a hard time sliding in/out. Turned out the ball bearings were damaged on one side. So, a team came out 3 days later and dropped off a new one and picked up the old. Again, nice guys and they explained how sometimes the prep crew makes mistakes because they aren't the ones delivering so it isn't on them if anything bad happens. Found that interesting. Again, the crew did not check the dresser for issues, but I immediately noticed another issue with one of the drawers, this time an entire ball bearing missing on one side. Again, a crew came out four days later.

This time, I let one guy in the front door to show him the issue, but when we came back downstairs the guy had let himself into my condo and was just walking around... I was pretty shocked and upset. He was nice, but he just let himself in (the door was closed behind the first guy). They also proceeded to goof around getting it up the stairs, cracking jokes and hitting a couple parts of my wall. Finally, they got it upstairs and left with sweat ALL OVER the dresser. I feel for these guys working their tails off in the heat, so I honestly wasn't very upset about that.. but they could've wiped it off - Im sure it happens a lot. Well, this one was damaged as well, surprise surprise, but it was all cosmetic this time. So RC gave me a credit and I went on my way. Very upset by the experience overall and probably won't go back again unless I find a killer deal....

The experience at the store was exceptional. Salesman (Dave L) was very kind, knowledgeable,friendly, and patient while he showed us different bedroom furniture. The next day, his follow-up was also great, as he confirmed the delivery date and time as promised. The unfortunate and really disturbing part of this transaction was that the delivery guys were obviously 'put-out' that they needed wait a few minutes to enter my house. Delivery time was scheduled 8:00am-10:00am; they arrived at 7:38am and I wasn't quite ready so I asked the man to wait for a few minutes. When I returned, I walked outside where two men were waiting by the truck. I said "Good morning, sorry for asking you to wait, I wasn't expecting you until after 8:00". One man responded and simply asked which room the item was to be placed. This was at 7:42 and neither man uttered a single word for the rest of the time. No "Hello", no "Good-morning", not a word. They were extremely quick and careful about handling the items while they were in my home and I appreciate the fact they were on time and even early. But, no one wants that kind of attitude or the blatant display of being annoyed and put-out. No "thank-you", no "good-bye", not even an acknowledgment that they arrived earlier than expected and somehow that's my fault. The last part of this experience was a deal-breaker for me and will seriously influence me to shop elsewhere. No one needs to be treated as if they're being done a favor or that its a privilege to do business with a company, but that's how...

RC Willey furniture is generally ok for what it is and what you pay (a little high but not terribly) but don’t count on prompt or successful warranty service. Over a year ago I had a chair problem. They finally picked it up in Oct 2023. We didn’t get it back until May 2, 2024. It had a new problem and I called customer service immediately that day. An RC Willey customer service rep promised a new chair but I guess he was over ruled. Someone finally came out in late June to inspect the chair (again) and said, yep, it’s got a new problem, it’s probably not even the same chair! Numerous calls later, still no resolution of any kind. A full week ago I called, gave my case # and she immediately said “opps computer just went down - I’ll call you as soon as it’s up again”. No calls since - no surprise there. Think their “computers are down” still? I don’t! So while their products are ok for what they are (low end furniture cheaply made) and they talk a good story, their after the sale service is horrible. I called again today and now they blame their own third party vendor and “over seas containerized parts shipping” for a chair made in Utah! What a sad and poor excuse for dismal service! I was then politely put back in to “the Q” for another phone call I’ll probably never get. “Avoid responsibility and don’t meet obligations” should be their new Customer Service motto! If I ever get an acceptable response on this I’ll update this review. I’m beginning to think that small claims court is my only hope of...