Jimmy John's — Restaurant in Ross Township

If your wondering why this business has a 3.5 star rating read mine as well as other reviews about the SAME PROBLEM. I called in a one sandwich order approximately about 5:30pm on July 30th, 2021. It then becomes to be 6:10pm and I give them a call. For a 10 minute drive tops I was confused. So while on the call I expected an apology but got everything else but that. I was not only told I called at an inconvenient time but that there is no idea on a time when my food will be delivered to me. This is insane. If an establishment can’t provide services following their marketing tactic (Freaky Fast) then don’t promote it. There is only one delivery driver so there’s some sympathy for her there but not for the business. It’s now 7:00pm and my food just arrived. For an hour and a half wait for 2 things isn’t worth it. Especially considering things like 30 minute breaks and people on schedules. Not professional and not a customer keeper . They should warn you before placing an order and let you know but instead they also said I missed the driver and that I have to wait for her to make her rounds. So there’s definitely some things that they...

Jimmy John's is good. This location is bad.

First visit - cashier insists that I pay for water courtesy cups for my kids. The little tiny cups... okay, but no other location has ever done this.

Second visit - I go through the drive thru, and order extra avocado on a sandwich. Get home, and there is none.

Third visit - I bring in a receipt and explain the lack of avocado last time. Manager says tough luck and refuses to take care of it... insisting that I should have come back last time... as though it makes sense to drive back or interupt dinner to call over...

On Tuesday, Dec. 6th I stopped in this Jimmy Johns location and was greeted by the General Manager. She was very friendly and helped me navigate the menu because I wanted to try something new. I ate my sandwich in store and she was a true team leader. I asked a driver how long she's been running the show and he said only 2 weeks and I couldn’t believe it! Back in the day this Jimmy John’s location was BAD. I am so happy this new General Manager is turning things around. My team and I will be coming to this location from here on out. I look forward to coming back...