Denny's — Restaurant in Rothschild

I'm not expecting an extravagant experience when I walk in to a Denny's but I am expecting a level of professionalism that doesn't contain a greeter that is excessively talking to servers very loudly, obnoxiously, and negatively about how she just got there and the credit card machines aren't working; talking loud enough for the whole dining room to hear the negativity and complaining.

I also expect after waiting for about 20-25 minutes for food, that it be hot and made right. IF the dining room was very busy I can understand wait times but there were only two other tables present. None of the food was hot, not even warm.

I ordered a Bourbon Bacon Cheeseburger and asked for it medium rare (ultimately wanting it medium, knowing it would most likely be over-cooked) after reading on the bottom of the menu that I could, at my discretion and knowing the risks of undercooked meat. The server Sam told me all the burgers are cooked the same, so I politely asked if she would ask the cooks; I never received confirmation on the doneness of my burger until I received it. The well-done, grayed beef patties of the Bourbon Bacon Cheeseburger had no Bourbon sauce, no bacon, no mushrooms, no roasted red peppers, or sautéed onion. To top all that off, what I believe to be an eyelash was on my non-melted cheese, peeking out from under the bun. My girlfriend ordered chicken tenders and fries and even those weren't hot, let alone warm. I was asked if I wanted my burger remade and I politely declined and just asked for the bourbon sauce; setting the piece of cheese off to the side.

Towards the end of mine and my girlfriend's visit, we could hear the greeter asking who had a dessert to go and came to ask us if it was ours. I could hear her complaining about our server to other staff loudly, in the open. Expecting the greeter to grab our to go dessert since she was loud about a dessert sitting out, we waited a few minutes and nothing was brought out. A second server brought our desert out.

The servers were good enough; friendly and courteous. It wasn't their fault the food was made wrong or carelessly. The second server understood my frustration with the poor food and asked a manager to allow a discount. I greatly appreciated the assistance with that. Who ever the greeter was though, not very pleasant at all and negative.

I haven't been to a Denny's in a while and this was a reminder as to...

Well, where do I start here me And my wife stopped here for dinner on our travels. The server that we had obviously was a new server being trained very good at her job. But unfortunately, was being trained by somebody that only cared about money. And quite frankly, had told the server multiple times that families, you aren't going to get a tip single people, you're not going to get a tip. Couples like them. You're not gonna get a tip at all the constant, cussing that came out of the all of the employees, including the manager that was on duty. That night was downright some of the most awful restaurant behavior I have ever seen in my 41 years of life and also being a restaurant manager. I was absolutely appalled at the fact that they were out there, cussing like they while on the floor. As for the food, we were told that there was only one cook on duty. In that it was going to be a little while. It took over 35 minutes to get an Omelette and sandwich made. When the food came out, the hash browns were half cooked the omelet. It was subpar, at best. My wife's fries were cold like they had been sitting there for almost 10 minutes. Waiting for the rest of the food to be made. So out of spite, after hearing her trainer, tell her that she was not going to get a tip from me or my wife. We left a 30% tip on top of everything, even though that the food was horrible. But her service was very good. If I had one word of advice for that server, don't listen to a thing that you were told by...

I use to go to Dennys all the time. The last two times I have been to the rothschild/weston Dennys have been horrible experiences. I'm going to tell you about my most recent one. We ordered two avocado burgers a half order appetizer of nachos, a kids oreo ice cream, one raspberry iced tea. When we got our food one of the burger didn't have fries (that were supposed to come with it) so we had to wait for them to be done. The burgers were so over cooked they were barley edible. The avocados were not ripe they were rock hard. The oreo shake was the texture of water. Then when the bill came the order wasn't put in right. Both drinks were put in as completely different drinks that cost more then the ones we ordered. When I went up to pay for the food and told her about our experience she took 4$ off the order. I left and was still upset about the experience considering we didn't eat the burgers and were over charged for the drinks. I called and asked to speak to a manager and his reaction was what do you want me to do to fix it and why didn't you ask for a manager when you were here. I did tell the lady checking us out what happend and she didn't go get her manager so I left it at that. If it was me I wouldn't have someone pay for food that was overcooked or a all over horrible experience. Worst dinner ive had and sad about the 45$ i spent on food i didnt eat.....