Taco Bell — Restaurant in Royal Palm Beach

Went through the drive through with my friend and her mom. We waited approximately 10 minutes in line to order which was fine, nothing you can do about that. We put in our order and as we’re waiting at the window, two kids who work there are talking amongst themselves about anything other than work related topics. They hand us our food, telling us everything is in the bag. We pull off to a parking space to double check our food since there was at least 8 cars behind us and they were rushing us out. Turns out they missed two items that they said was supposed to be there. Not wanting to wait in line another 10-15 minutes, my friends mom parks in a spot and gets out to go to the lobby but unfortunately it was closed. She knocked on the door to try to get the attention of one of the employees and asked through the door if someone could just bring out the two items that were missing, and they completely turned around and ignored her not even giving instructions on how to get those items we already payed for. So with no other choice, we got back into the long line and waited at the window. As we pull in, my friends mom asked for the manager and eventually the manager came out, Ruth was her name. Worst attitude I have ever seen from a manager. We explained the situation and how ridiculous it was that we had to wait now almost 20-25 minutes to get our food all together when Ruth could have just stepped up and actually helped out her employees, maybe even just explained to us why they completely ignored the situation but she ended up slamming the window door in my friends moms face and we had to call her back to even get our food. I am a manager myself, and she definitely needs more training on customer service as well as the rest...

Everytime I go to this Taco Bell, I swear it will be my last time. Unfortunately, it’s a minute from my house, and convenient. This time is truly my last time. I waited on the drive through line for a solid 15 min before heading to the order screen. I finally get there and I sit for another 8 minutes, saying “hello” multiple times before finally someone offers to take my order. No apology or anything. I give my order, repeat my order, and get to the pay window. The male takes my card, and I see him and the female that took my order dancing behind the window and completely having a full out conversation. Finally he returns my card, hands me my food, but with no bag! I asked if he can bag the food because I have to carry 3 boxes, and three sodas, plus random tacos with no bag while carrying a baby in my arms. He looked at me like I had 3 heads when I asked for a bag. Is it unusual to hand all that food to someone in a plastic bag? I kid you not, the bagging took another 5 min. I watched him do it, and I feel like he intentionally took his time. He flattened the bag a good 10 times. Needless to say, I get home, my tacos are all completely wrong. I asked for nachos instead of cinnamon sticks and got cinnamon sticks. The food was completely cold. I have no idea how they remain...

I have never experienced such awful customer service. I arrived at 1 am in the drive thru (this location was opened and had a sign on the window saying they close at 3 am) Upon arrival, there was a “wet floor” sign blocking the speaker to order. Myself and another car drove around to the window. When I got to the drive thru window there was a girl who claimed to work there but be off the clock. After 10 minutes of sitting at the window and making eye contact with employees, I was finally spoken to by the girl who was not clocked in where she told me “I’m off the clock the girl will be back” As I waited for said employee to take my order I witnessed the female who was off the clock, make herself a slushy while serving her friends who were sitting in the dining area. After about 15 minutes pass another young lady walked up to the window and told me to continue waiting. At that point I had enough and drove around to leave. On my way out I saw a gentleman standing on the outside of the door and another standing on the inside while a third female and a third male were running around the dining area messing around. I have video and photo proof of the incident but per the respect of the employees I will not be...