Dunkin' — Restaurant in Rutland City

Tammy, a staff member at this location, accused me of loitering because I was eating at the in-person establishment for 30 minutes. A part of this time was waiting for my order of a large coffee, donut, and multiple food items that one of ended up not being available. Very unwelcoming! I was not done eating because I like to enjoy my food. There was no one else I was taking the seat from (there was no one else even seated!) and I was headed to work that afternoon. It would be one thing if a ton of people came in wishing to be seated, but that was not the case.

I will never return here and I will recommend to project vision to drop "donuts of rutland" as a sponsor and instead bring on last cup cafe (a place that actually does local police events).

My donut was $2.19. It wasnt big nor that good! Try Jones donuts or Jupiter rising instead for bigger donuts that taste better.

If this place has the same owners, I'm not surprised at the conduct. Laura , one of the owners daughters, accused me of being on my phone when working here over a decade ago when I did not even own a phone and Mary Anne gloss lied to staff that they could not collect unemployment when the store was closed for remodeling (newsflash: you can and that is a hugely unethical way to conduct "loss prevention").

I recommend instead to go to the panera bread down the road; better coffee and for cheaper (join the sip club) or the last cup cafe if it's open for your cafe needs.

I will make sure everyone I know never spends a dime here ever again. Dunkin' is on...

i ordered my coffee in advanced so i could just walk in and get my coffee. it was a good 20 minutes before i got there and when i did my order wasn’t even taken out of the machine so when i kindly said my name and everything the lady who can only make food and not drinks rudely looked at me and said well u will get it when u get it. like i’m sorry u had 20 minutes to make my coffee and then have to be rude. they were a little busy but nothing i haven’t seen at a dunkin in the morning. so since i waited another 10 min i asked kindly someone who could make my drink to please make them they were easy drinks. she rudely said we r very busy but then kindly went and finally made them. the lady who can only make food all the sudden looks at the girl and said let me know when u finish that order. she grabs the coffees from the other girl and gave me my one then proceeded to tell me. if u didn’t wanna wait inside you should have gone to the drive thru while holding my coffee back by her head so i couldn’t get it. terrible service. all i could say was i won’t be going back after that and the lady who made it clear to me that can only make food should be fired she is rude af. if u wanna work in food industry learn to speak to ur customers correctly. all in all it took me 30 mins to get my coffee that i...

So whenever I order iced coffee I ALWAYS get (well ask for) cold foam. Half the time I get it, half the time I don’t. Now you may say “why don’t you ask them to put it on”? Well my friend, whenever I have done that I get eye rolls, sighs, and just made to feel like an annoyance for asking for what I paid for. I’ve given up correcting it when it’s wrong because it ALWAYS seems to be annoying to staff. I understand fast food isn’t easy, and I know people make mistakes. It just irritates me when I pay 70¢ extra for cold foam and then it’s not added on. This morning I had a mobile order and I selected Cold foam. My boyfriend picks it up and brings it home (30 minutes away) and they yet again forgot my cold foam. They didn’t even have it on the ticket, I checked the app and I did in fact select adding cold foam, so yay. (And yes I know cold foam seeps in and disappears, I’m familiar with that because of living 30 minutes away, that’s not the case here, it wasn’t even added in the first place). I would just like to receive what I am paying for or get my 70¢ back. In these times you need every penny you can get. Staff, please just read the orders more thoroughly. Other than this, I love this dunkin and don’t have any problems. I’m just tired of losing money and not getting...