Dunkin' — Restaurant in Rutland

I live an hour from this location. Because my son moved around there I have stopped in about three times. The time's prior I received very slow service. But today Saturday January 4 th at 10 am was by far the worse service I have received there OR any other Dunkin.....I stood in line behind one lady. After a good ten minutes no one came to the counter. I said to the lady in front of me have you been waited on yet? She said no. I said it loud enough that a male associate finally came over to wait on her. He immediately went back to the back counter to complete orders that a female associate was starting and pushing down. After several orders he came back to the front counter. I was so upset that I just told him what I wanted, and walked away. I wanted to yell out THIS PLACE SUCKS!!!! I'm certain management or the owner promotes the drive through and says the hell with the customers at the counter. Message Received. This will be the last time I ever stop at this awful location. Have a...

The worker fumbled my card when I handed it to him in the drive up, but I apologized for it anyway because what can ya do? It’s the fact that he didn’t even acknowledge or say sorry that it happened. Just waited for me to grab another form of payment. Handed him a second card, he abruptly just handed over the order. Being nine months pregnant, I had to pull my car outward to grab the debit card, as it was not something easily reachable. The whole time the employee is just staring at me not saying a word, the whole thing was just awkward and somewhat rude? A simple sorry would’ve gone a long way, it’s simple customer service etiquette. Food is not well prepared here either. Half the time I do not get what is ordered. They have potential...

Worst dunkins around. There are about two employees maybe three that ROCK!! I Wish I knew their names. Every time I go to this Dunkin' Donuts on their afternoon / night shift, my coffee is wrong. I don't know why they are repeating it back to me if they aren't going to make it correctly to begin with. I am sick of spending money on a coffee and then having it be made wrong! It's your job to make customers coffee! Jeeze! It's a little tiny bit better in the morning, but not even because you fee like they aren't even listening while you're ordering and it's just not efficient ever. When Robin was the manager at this store it was A LOT better than it is now. I don't know what happened but please start listening to what people...