Bangkok Kitchen — Restaurant in Saco

I went there last night with the hopes of ordering. My wife and I grabbed a takeout menu and looked at the menu ready to order . There were 6 different sets of customers just waiting to order. There were also 2 guys eating their food in takeout containers. I asked them if the food was good, and they said yes. I also asked a few other customers that were waiting if the food is good, one lady said yes and also added that they had a restaurant on on Pool street.

We waited and waited , it sounded like the kitchen was very busy, although no one came out to greet us. We waited another 5 minutes to give a new place the benefit of the doubt. It did smell really good in there. We were excited to try it. After about atleast 10-12 minutes of waiting and no one came out to ask us about placing an order. We decided to visit Thai Me….. unfortunately they are under renovation. So my favorite food wins out!!! We had pepperoni Pizza for the win and Cheese breadsticks. We will definitely give them another try , hopefully they can get some help in the front of the store . Bankokkitchen, I wish you the best of luck! Good luck in business! I hope you do...

This place used to be really good, but it has definitely gone downhill recently. This time the food was inedible. Pad Thai was completely dry with zero sauce or spices. I think they must have just boiled some noodles and added a lemon slice? Not even a single red pepper flake to be seen despite ordering 3*s. Hot Basil had one single leaf of basil and was drowning in greasy water, with zero flavor and zero spices. Unfortunately not remotely resembling Thai food that should be full of flavor.

Edit: I have increased my star ratings a bit now. I made the drive back to the restaurant and took the food back. They were apologetic and were happy to try to fix my dishes. They turned out better, but still not great. They overcorrected and drowned the pad thai in sauce. I had to drain it to eat it. And the Thai basil was still swimming in greasy water, albeit with a bit more flavor. Still no actual basil though. I still wasn't able to eat much of it. They were kind though and tried to give good service. I don't think I'll be back though after the...

I ordered shrimp pad Thai and added scallops to it. It was about 7:30 when we picked it up and about 8 when we got home (rough estimate) when we opened the food i found i got chicken pad Thai. Tried calling but they were closing within minutes and it kept ringing. So i messaged them on Facebook with info and pictures of the receipt and the food. Mostly because i paid for the extra for the seafood. No response, which i expected as they were closing. I wasn’t expecting to hear from anyone till today. So i didn’t eat it and waited until today prepared to bring it when they replied that way i could exchange it or something, and they read my message on Facebook and completely ignored it. I messaged again later asking if someone can contact me since it seems impossible to reach anyone by phone, I’ve tried several times today, no reply still. It’s frustrating because the other food we ordered was good and it would be a Good Friday night takeout place if not for this poor customer...