Carl’s Jr. — Restaurant in Sacramento

I usually visit the one on Folsom Blvd but took a chance on this one due to proximity. A nice woman greeted me through the drive through speaker, answered my questions promptly and well, was easy to hear, and was kind in her responses. I told her I had points to use on the app for one of my items. However, when it came time to order, without warning, I heard a male voice come on mumbling very quietly, barely audible, who repeated an order that wasn’t mine. I had to reiterate everything I’d just discussed with the kind woman, but this dude acted put out by me, and not one word did he exhale toward me when I was at the window to pay. He handed me the bag of burgers silently and the only way I can really explain it is, it felt like I’d randomly gone up to someone’s house, begged for food, and they begrudgingly handed me a bag of free food. I went ahead and politely thanked him, of course he said nothing. I pulled up a little to make sure they were both in there and made right, and they were, but I wanted to scan the receipt for points on my app, so I could eventually get another free burger in a few weeks - but no receipt was in the bag. So I reversed, went back to the window, he opened it with another blank silent stare, I politely asked for the receipt, he hands me one. I get home and it’s one of those smaller receipts with no barcode, just the names of the items I got so no points for me! (I did buy one, it wasn’t all free lol) I’m really just reviewing them today because it was one of those bizarre experiences you walk away from (or drive away from) and keep questioning yourself like, did it actually happen that way? Did I do something wrong? I didn’t think I was rude when the dude came on mumbling but I was surprised and asked him to repeat my order back - pretty basic stuff though.

The burgers were great, I will say. Famous Star and a “big cheeseburger”. I guess I’m sticking w Folsom Blvd but I will say they’re very cool there and there’s a reason I know all their names now. Broadway, I just wish the woman had stayed on the speaker, good attitude, pronounced words, didn’t make a guy feel like he was...

If I could give this place no stars I would. I went there on 10/15/19 around 10p went thru the drive thru to order for my children and I. Order my son the number 13 with a strawberry milkshake. The lady in the drive thru says ok what else. I tell her the number 8 with a oreo shake and another one with a vanilla shake. Paid for the order got told to pull out of drive thru as the chicken had to cook. We said okay waited for 5minutes ended up going inside to be told one of the meals the number 13 was not on my order. How is this and it was the firat thing said. Plus repeated back to me. Once I asked the boy to give me they names and the name of the manager. I was told no they did not have to do so. How does this establishment correct the actions of its workers or family members if the customers are being denied the right to do so. I had my order refunded and let them know I would never be back to that place who doesn'tt values it customer's. Sad that I was the first car in line so no reason not to pay attention I was even nice enough to be patient as the woman working t the drive thru kissed another coworker by at the window. What happen to customer service. What happen to the owner or the managers who actually care for the customer's. Don't waste your time or money here. Go down the road where other...

Yeah me and my friend went to here during happy hour to get milkshakes, the dude taking the order lied to us and said they would be milky, they weren’t. He just didn’t want to make milkshakes for us. Then when we got to the window well before happy hour ended, he charged me full price for both milkshakes. The drive thru workers are always rude anytime I come here and it absolutely ruins the atmosphere of Carl’s Jr. I get it. Working fast food isn’t fun, but you still have to at the very least, put on a customer service voice. Even if you’re having a bad day, you don’t get the right to be disrespectful and rude to customers. It doesn’t mean you charge people 20$ for two milkshakes when they shouldn’t be more than 10$. Please just go to a different Carl’s Jr. My main issue here is how disrespectful the workers are every single time I stop in at this specific location. I’ve worked fast food for years, insufferable customers are the worst, we were nothing but cordial and polite and accepting of everything that happened. Yall need...