Pizza Twist — Restaurant in Sacramento

I want to like this place so I keep trying it, thinking I caught them on a weird day, but I think today was my last try (fourth time). I was so so excited when they finally opened, I went to their grand opening. I've also gotten their curries, pizzas, and some appetizers. But they've forgotten my order once (have me a free drink though) and are pretty slow. The curry and biryani and naan were great, the fries and fried gobi were soggy. The pizzas were just odd... Like they accidentally put the wrong sauce on or something, flavors not melding; we've gotten Indian pizzas before and loved them, but these were weird. I heard customers nearby today talking about their pizzas, that they were so bad it was funny. The layout of the place is also super confusing, perhaps it's multiple businesses in one. There's sections for pizza, puri, desserts, smoothie station, hot food. But the menus that flash by too quickly to read have much more food - burgers, biryani bowls, wraps, tiffin subscriptions, lots more. There's two registers and no clear way to order, you just catch someone's eye after a while. Twice, I've wanted to get desserts but I didn't know the prices or how to order them and wasn't extended an offer that made me feel comfortable asking. The pictures show food on fancy bowls, real utensils, etc. But it comes on plastic and paper plates with flimsy plastic silverware. Not that that matters but it just fuels the confusion and disconnect. The bathroom was in sad shape. The toilet and urinal were just plain gross, the kind you have to hover over. But there was no paper towels or soap. I would've just left but when I touched the doorknob, something unspeakably gross was coating the handle. So I asked for soap, which they refilled along with the towels quickly. I think they would do better to focus on fewer things; I truly hope they work out but I don't...

I have been ordering from this location ever since it was opened. But today 10/12/24 we had a really bad experience. I ordered online for a pickup and was unable to pick it up at the estimated time provided. I was like 20 minutes late. The customer service guy was rude asking on why are you so late for pickup. You don’t have to be rude with people on being late. On asking for ranch, he was like we can only give you 2 ranch per pizza. But im still giving you 3.

Please note whoever the customer service person is. I have had situations in past where I ordered online and when I came in for pickup, they were like, Oh! Where did you ordered? We don’t see your order and than would say we are sorry we didn’t checked the online orders. And I would wait outside for 30 minutes without being rude or throwing tantrums. Secondly there have been times when the pizza was overburnt but I never complained because I was like it’s okay. It happens.

But having the kind of situation we had today. I feel disappointed. They should work on their customer service skills. It is possible someone got stuck in unavoidable situation and can be little late.

Showing kindness towards your customers wouldn’t hurt you in any way but will help...

Came in here a couple of weeks ago with my wife and two children.

This place has a Nice open area that is clean. There's two registers where you°can order at; you do not need to go to one specific side for pizza. There were a ton of options that tempted us but we came in for pizza so that's what we got. The kids got pepperoni and my wife and I got the butter chicken pizza... we all loved the pizzas; the toppings were fresh and the crust was nice and crisp with a light dusting of something like corn meal or similar.. I'm not sure specifically what but I liked I having it on there. The service was good... they were patient with us since we never had been in and needed some time to figure out what we wanted.

Currently 5 stars for us all things considered... it was better than we expected, it was everything we had hoped it would be when we saw it was coming years ago. We will need to try their...