Whataburger — Restaurant in Saginaw

Stopped in to grab an order for takeaway. My thanks and kudos to Ms Grace for taking my order with meticulous care, and being so ever attentive in paying attention to detail. She accurately called the order back to me, AND oversaw the operation of my order from start to finish. Why is this all so important?? Myself & the missus are both on low carb diets, and getting an order with none of this, none of that, add that, add this but only to that ... you get the idea. An order as convoluted as given above can be ever so confusing. But Grace did such amazing job, I actually went back to the store & requested for the manager / manageress on duty, as we live but 5 minutes away. I believe his name was Branson (??) ... but I conveyed our appreciation to him. The type of work ethic that Grace has sets a standard for others to follow, so yeah ... I'll be getting future take away orders from this location. The Whataburger here has always served as a "go to" of sorts for us both, but because of the effort put in by Grace ... going above & beyond what most may do so as to ensure order accuracy, is huge in my opinion! If burgers are your thing, and on the fly, do stop by here & grab some. Granted, some counter help may not be up on the same level as Grace, but the place is super clean, and the burgers really are quite delicious! So thank you Whataburger, and to Grace, for "getting it right"!! We will definitely be back in the future with more orders for...

Alright, I am late writing this, because of my busy schedule, but I knew that I could not allow another day to go by without taking care of this review. For the past 2 Sundays, August 20 and 27, 2023, before preparing for church service, I decided to go to Whataburger to grab a bite to eat. Immediately, upon arriving at the drive thru, I was greeted by a very pleasant and welcoming voice. I placed my order and upon arriving to the window to pay and retrieve my food, again, I was greeted by the one with the pleasant voice and welcoming spirit. I later found out her name is ARI. I asked her on the first visit, are you a manager or something? She responded, one of the team leaders. The moral to the story is this, often times, when we go places, especially for food purchases, there are some who treat us with no hello, no regard, no thank and no nothing, But this woman, has done, both times, an EXCEPTIONAL AND EXEMPLARY JOB at what she does, and me, personally, I am so grateful for her skills, her customer service, her manners, her training and her commitment to her job. We, the customers, not only want good food, but we want good customer service; ARI provides that, and I wanted to, PUBLICLY, acknowledge her. ARI, DEAR, KEEP UP THE GOOD WORK! For me, you have been a blessing, both Sunday mornings, before I headed out for church. (Thank you and May God bless you with promotion after promotion in whatever you do. Amen. ) Thanks...

I was thoroughly impressed with the friendliness of the staff. This establishment ranks second only to Chick-Fil-A in how friendly & personable the staff is. The food is also always spectacular.

EDIT - April 6, 2018, 6 PM: This evening’s food was poor, but because of this locations previous 5-star experiences I will only bring it down to 4. Sweet & spicy burger had approximately 2 bites worth of whatever is “sweet & spicy.” The rest was a worthless heaped-up mess of a burger drowned in mustard. Disappointing because I can only afford to pick up food once a week, and this time was very disappointing. My only advice is this: do not come when it is very busy. Hopefully the next experience will be good again and I can raise the rating.

EDIT - June 15, 2019, 12 PM: As of today, I am forced to reduce this location’s rating to 2 / 5 stars. For the third time in a row over the past month, I received a cold burger with unmelted cheese on a dry patty. I have been attending this location roughly once a month since moving here from Austin in January of 2018, and there has been a sure & steady decline in the quality of food served here. It’s entirely unacceptable that the previous THREE times I’ve been here, the food has been cold & stale. Very...