Subway — Restaurant in Sahuarita

Two Stars: Because I Didn't Die I'm granting this franchise two stars for one simple, life-affirming reason: I paid $17 for this “sub”standard culinary experience, and I did not, in fact, contract anything lethal. That’s a miracle, and miracles deserve a star.

The environment felt less like a sandwich shop and more like a post-apocalyptic deli where the staff were the last two survivors. There was one person trying to handle a five-person line while moving at the speed of slow-motion continental drift, and another leaning against a soda machine, radiating the quiet despair of someone who just lost the lottery and was down to her last Lucky Strike—or American Spirit, probably a lone Pall Malls based on the look of broken hope. Poor attitude is an understatement; this was existential exhaustion.

As for the uncleanliness, the floor had the tacky, sticky texture of a forgotten movie theater carpet (after Pee-wee Herman, or just pee, maybe the wee?) and the "fresh" lettuce looked like it lost the fight against a dehumidifier three days ago.

But the real insult was the price. SEVENTEEN DOLLARS. For a sandwich that actively tasted like regret and microwaved sadness. When I saw the final total, the ghost of Gordon Ramsay materialized next to me, grabbed my face, and whispered with chilling intensity, “What are you?! An idiot sandwich!” He was right. I am an idiot sandwich for paying this.

If you’re seeking confirmation of your worst consumer choices, this is the place. Otherwise, walk next door and buy a lottery ticket, because surviving this visit without food poisoning or bankruptcy is...

I have been going to this establishment since I moved to Sahuarita. Always got great service. This was until yesterday. There was a couple who where down on their luck. I decided to buy them a couple of sandwiches because they where hungry. There was no one in the store but the couple and myself. I had my sandwich given to me immediately. There was a rush that came in but these sandwiches where ordered and paid for before the rush came in. I sat down with them and started eating my sandwich and the gentleman's sandwich was completed but no one said anything. I had to go up and ask about it. The ladies sandwich which was toasted, sat there open faced and got cold while one of the employees, who stood next to the sandwich kept preparing sandwiches for other forks who had come in after I had ordered and paid for the sandwiches. I had to stand by the register to make sure that the sandwich was finished because it was apparent that NO ONE was going to finish this sandwich unless prodded. The lack of customer service and just human decency was in full display. These folks just wanted to eat, the food was paid for and if I would have left I can only imagine if they would have gotten their food. I will not go back to that Subway nor entertain using Subway again. This was a toxic display of a flippant attitude and disregard for another...

I would say this is a passable Subway except for the fact that there are a few recurring problems here:

1. The bread is CONSTANTLY either overcooked, dried out, or some combination of the two. It doesn't matter what variety of bread, or how busy the restaurant is - 80% of the time my kids won't finish their sandwich because their (un-toasted!) bread is hard, dry, and crumbly to the point of being inedible. It's getting to the point that we won't even consider this location an option for a quick lunch or dinner.

2. Speaking of quick (or rather, the opposite) This location seems to be chronically under-staffed. If the location is at all "busy" - and by busy I mean 4 or 5 people/orders in line - you might be stuck their for 20-30 minutes. Delays can be even worse with online orders.

I try to be sympathetic to the employees since many people get into the restaurant and act like they've never been in a Subway before, but there is something lacking in the number of employees and the training of the ones that are there. Terrible efficiency and a general lack of urgency. I've been to other subways (Neus and Valencia, for example) where the lunch line is out of the door and gotten my...