Baskin-Robbins — Restaurant in Sahuarita

So I go this morning to get a dozen "assorted" donuts and drinks. Well my first mistake was asking for an assortment and not picking them out myself. The young girl, I think her name was Jessica gave me pretty much all the same type of cake donuts, no frosted, no sprinkles not much of any kind of assortment. So I went back up to ask if there was a price difference in the donuts and if that was why I didn't get that good of an assortment. The first thing she says, well we can't change them out. So I asked again what is the difference and I would have liked a little better of an assortment. She then said she would make me another box and to keep that one. Well out of nowhere this young guy comes and snatches the box out of my hands very rudely and tossed the box on another counter. I asked the girl why he took the box if she said I could keep it. to be clear I would have paid for the better assorted box, I wasn't trying to get free donuts. However, no one even gave me the chance to say that. I told the guy he was very rude and he started raising his voice and making a scene. I asked who the manager was, he pointed to another young lady. I told her he has poor customer service. She says I know and I will have a talk with him. First off all if she knew this why allow that, secondly she didn't even tell him to stop or anything. He kept arguing and raising his voice and she still didn't say anything. I will not go to this location ever again, I don't care if it is literally down the street from my house. I will go out of my way to somewhere else. This type of customer service is not acceptable and you need to put your employees through some sort of "back to basics" customer service training otherwise they shouldn't be working in that type...

Ordered an ice cream cake for my daughter’s birthday that she picked out and was so excited. When I went for pick up, they had NO CLUE what I was talking about and told me to come back the next morning and maybe it would be there. I needed the cake that day for her birthday so luckily they had one that made my 4 year old happy enough. The employee was nice but the entire situation was ridiculous! I also had no contact about the problem later. They also quickly wrote something on top for us and the blue blob of whatever it was stained my fingers just from touching it. Why would you put that on something you eat??? I had to try to scrape it off before giving it to anyone. The cake was also subpar. I would never order a cake here again. DQ all the way...

I like Mocha Cappuccino Blasts from Baskin Robbins, but this location almost always says they are out of the cappuccino mix that they use to make them. I have not been able to get one each of the last 4 times I have gone and ordered one. One of the times they told me all of their blenders were broken; that is a new excuse for them. For as much as they charge you would think they would at least put in a little effort to have decent customer service. The cappuccino blasts seem to be available less than half of the time. They are frequently out of many routine supplies such as straws that are long enough to use with large cups, vanilla ice cream, chocolate ice cream, etc. Customer service seems to be getting worse and worse over...