Read the individual reviews!!! I should have gone to burrito works, just north of here!!!
I was duped by the 4.7 star ranking (as many other reviewers stated). There was one other table seated in 'the outside area' when we arrived. Our server was terrible!!! I literally had to yell to get his attention for 2nd drinks ($11 house margaritas), he kept avoiding our table in the corner, even though the two other servers were doing fine tending to the tables in the room.
The food was okay: small portions but fair for the price. Chips tasted store bought, salsa was pace picante at best (as others have reviewed). No rice with the 'combinations' and only shredded chicken or ground beef as options.
When our dinner arrived, my son's "chicken" enchilada was simply a tortilla with sauce on it (no ingredients inside). I had to whistle at our server to get his attention and point this out to him. They did replace it with a new one.
After all four of us were clearly done eating (napkins on plates & stacked). I asked our server for our check please. 10 minutes went by.... the table across from us then asked their (different) server for their check, it arrived, they paid with card, server ran card, returned and they signed & left...
Still no sign of our server, nor check. At almost 20 minutes of waiting for our check, I walked to the cash register to ask for it. Our server saw me and only then brought it to me 10 feet from him.
There was a line out front to get into the restaurant at this point. Why wouldn't they want to get us our check and clear our table?
I wasn't going to wait for our server to run our credit card, so I pulled out cash, trying to figure what kind of tip to leave (not wanting to wait for change either).
Only then, the owner came over to talk to us. I described our frustration, she asked "how can I fix this?" (At that point, you cannot! In fact, you made it awkward for me while trying to count out my cash for a non-deserved tip!)
The owner kept saying "this is a family business" (so, most Mexican restaurants are), then she tried giving me an excuse: "our kitchen is really backed up..."
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it was not backed up when we ordered our food with only 1 other table occupied
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what does a "backed up kitchen" have anything to do with terrible service (not checking on drink refills, chips & salsa)
and taking 20+ minutes to bring a check to a table after they requested it? Nothing!!!
Our bill was $115, including 2 margaritas each, for my wife and I.
Anyone who gave this place 4 stars or above must have been part of the family business.
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