Tim Hortons — Restaurant in Saint Clair

⭐ 1 Star It’s 8:00 pm. Not midnight, not the end of the world, just a normal time when normal humans crave donuts and coffee. I walk up to Tim Hortons thinking “ah yes, sweet Canadian happiness in a cup.” BUT NO. The lobby is locked tighter than my grandma’s Tupperware lid. I jiggle the door like maybe I’m just weak, but nope—it’s shut down like the place went out of business at 8 o’clock sharp.

So I do the logical thing: I walk to the drive-thru. Because listen, I am the drive. My legs = horsepower. My brain = GPS. I literally made “vroom vroom” noises to blend in. And what do they do? They stare me down like I’m trying to smuggle a raccoon into the fryer and say, “Sorry, can’t serve you without a car.” HELLO??? I HAVE MONEY. I HAVE A VOICE. I CAN ORDER A DOUBLE DOUBLE WITHOUT A V12 ENGINE, THANK YOU VERY MUCH.

The difference between me standing there and a car is… what? Wheels? Should I strap four skateboards to my arms and legs and roll up like a human Honda Civic? Should I show up riding a shopping cart and call it a “convertible”? Or maybe glue a toy Hot Wheels to my forehead and scream “BEEP BEEP” until they acknowledge me?

Instead of service, I got rejected like a soggy Timbit nobody wanted. I stood there feeling like the extra donut hole that rolls under the counter and lives there forever, gathering dust and sadness. The staff acted like I was trying to hack into the Pentagon. Sorry, but it’s coffee and donuts, not nuclear launch codes.

And let’s talk about that locked lobby again. Eight. O. Clock. Who closes at 8:00 pm? People are still awake! I’ve seen gas stations serve food at 2 am to raccoons with better customer service than this. At least raccoons get respected. Meanwhile, I’m a paying human, turned away because my body didn’t come with four tires and a muffler.

So here’s my plan for next time: I’m going to duct tape a steering wheel to my chest, crawl through the drive-thru on all fours, and shout “ROOM ROOM I’M A CHEVY” until they hand me a coffee. Or maybe I’ll rent a clown car and fill it with imaginary friends just to qualify as a “real customer.”

Anyway, 1 star. If there was an option for negative stars, I’d slam that button like it was a buzzer on Family Feud. Thanks for nothing, Tim Hortons. May your donuts forever be stale and your coffee taste like...

Ive contemplated writing a review for some time now. 2 months ago, I put in a large order, going in the evening before to look eye to eye while placing it. The order was to be ready at 6am the followingmorning, and I was told to come in dining room, NOT DRIVE THRU, and I was given a round about total (young man woukd not let me pay). Upon arriving, dining door was locked, people looked at me and ignored me. I preceeded to drive thru. By this time, its 615am. After going through that chaos and charged double, I went to dining doors again (as instructed)...STILL locked. Other patrons also trying to go in. I call, then a girl meets me at the door. After another 20 minutes, refund, recharged incorrectly, again, and now 45 minutes late for the meeting for 25 men, the order was incorrect and no condiments for coffee. After going on the site on receipt, I got a call from the manager, almost 2 weeks later, advising they were going to give me a card for repeat. I told her just duplicate it on such and such saturday...she said she couldn't but would send me a card. I've called and spoke to her twice,, and she says she still hasn't gotten the owners permission to do this. ..SO WHY WOULD YOU TELL A CUSTOMER THIS? To date, nothing from tim Hortons St. Clair, Mi. This place lacks management and big on excuses. A lot of school kids and no adult supervision (that was one of the excuses) My experiences started with dark roast and they owed me so much coffee, I gave up. You get different items than you order, old coffee if its after lunch. Then they are continually closing while orders are still...

update. After the lid coming off again occurred. The lovely lady at the window informed me that Tim Hortons has not only changed their supplier on cups but also lids and apparently they don't go together! If you're going to provide services especially the type of services that involve liquid. You may want to let all of your customers know as they order that your cups are defective. Good thing I order iced coffees and not hot coffees. For the third time in 2 weeks. When I go take a drink of an iced coffee, the lid just pops off. I don't know if Tim Hortons is using new plastic lids for their plastic cups, or if the people working there. Just don't know how to put lids on cups. But for three times in the last 2 weeks I've had to turn around, go home and change my clothes before work because the lids keep popping off....