Coughlin Jewelers — Local services in Saint Clair

I had came to pick up some rings I had left to be appraised. I saw they were busy which I understand. The clerk walked by and mumbled something as she passed us. At this point I could tell I was not part of their "click.” Especially when she made sure to acknowledge the next customer. Then, when the clerk was available she went to the customer who came in long after me. I had to speak up 3 times, to get acknowledged so I could say I was next in line. I really wished I would have went to an elsewhere, but I thought I’d give them a chance seeing that I hadn’t been there in some time. I did not appreciate being so disrespected. To top it off the appraisal wasn’t even explained to me.

Reply to owner: I was NOT sitting down, my elderly mother was sitting down. I was standing next to her in plain view the entire time. We were there 30 minutes so don’t tell me you didn’t know we were there. If by extremely busy, you mean we were next in line until the customer that came in 20 minutes after us, so be it. Please don’t make this worse by trying to discredit my experience after me being disrespected in your store. And I do not appreciate you insinuating I am lying, I am sure one of you cameras would show my side...

COUGHLIN JEWELERS is A•M•A•Z•I•N•G!!!! Last weekend, I was so blessed to have won a gift card they VERY generously donated to a wonderful local cause. Not only was I a winner, but their support of The Special Dreams Farm in St Clair, Michigan helped raise a tremendous amount of money to support local youth with special qualities.

Patrick, Cindy, Paula, and the rest of the Coughlin jewelers crew have helped me on numerous occasions, including the purchase of my husband’s and my wedding set, my engagement ring, and other purchases. We actually came from Harrison Township to select my engagement ring and wedding set based on the recommendations of many who lived near and far of this jewelry boutique! We loved the small waterside town so much, we decided to move here, in fact!

Their exquisite selection of jewelry, charms, Brighton purses, etc., made it hard to choose. They aim to please at this hometown haven and it is greatly appreciated by its patrons.

COUGHLIN JEWELERS makes the magic happen! Whether your looking for one of a kind, special ordered, high end, vintage pieces or just in search of a fun piece to wear, this IS the ONLY place to...

Tim and his team just continue to go above and beyond! He was able to put together a beautiful custom piece for my wife and get it all the way to us in Atlanta. I created her engagement ring 5 years ago (with Tim’s help of course!) and it was time for an upgrade for my wife’s anniversary gift. Both times have been long distance purchases and both times I have been blown away by the follow-up, follow-through, impeccable customer service and precise attention to detail. This ring was extra special as my wife had a vision of what she wanted her custom ring to look like and Tim knocked it our of the park. The pictures that are posted online of the ring look incredible, but nothing compares to it in person ... it is literally captivating. I can’t wait to stop back in Michigan for our yearly trip and visit our friends at Coughlin’s! We owe you a big thank you for how you were able to make this happen so far away. It doesn’t matter where we live, we will ONLY purchase jewelry from...