KFC — Restaurant in Saint Joseph

I considered this to be a good KFC restaurant until recently. I've gotten food here many times without issue, but the last time I got food from here there was condensation all over the outside of the box of chicken and some inside the box as well (gross); the food seemed cooler than it should have been and of course, things go wrong in the fast food business every day. I've had issues at McDonald's, Wendy's, Taco Bell, and every other fast food restaurant you can think of, but I still continue to eat at all of those restaurants. My problem with this KFC has nothing to do with the inadequate food quality I experienced during my last visit; I have a problem with how the manager handled the issue. Instead of refunding my money (what I desired), they refused, offering me a meal replacement instead. Whenever I've had a bad experience at any of the other fast food joints (McDonald's, Wendy's, etc.), they've always given me my money back. So why should I put up with KFC's hardline approach to problem resolution? Refusing to give me my money back when I've visited this KFC many times is insulting. With that said, congratulations KFC! You got away with $8.00 of my hard earned cash, but you'll never get another dime. If they could do basic mathematics at this KFC (more basic than y = mx + b), they would see that the monetary loss suffered from a direct refund of my money would be far outweighed by my lifetime of business with them. But whatever. Sometimes you have to just move on and find new fried chicken...

Edit: Went here again in person and my review won't change unfortunately I can only write one review. The south belt store is the worst store in the city. My order was wrong as it is EVERY TIME and when I mentioned this to staff I was told that I should just go to another store instead. Why should I have to go to another store far from where I live because the employes and managers can't even give out what people pay for? This store sloppily trains their staff and expects the customers to just ignore it.

"Absolute garbage store. Every single time I order from them through doordash the restaurant has consistently gotten my order wrong. I have called to complain eight different times after ordering from them and receiving no sauces whatsoever for my popcorn chicken and chicken strips, missing items, and even wrong items. This has happened the last two dozen orders in a row from them. I've spoken repeatedly to the managers about this and absolutely nothing has been done. The Dashers just pick up and deliver the food so this is on the fault of the restaurant and the managers...

Terrible and they were very dirty and didn't use gloves when they touched or moved food and one of the lady manager dropped a small mashed potatoes on the ground and picked it up with out using gloves and threw it away and then proceeded to put the others in the warmer and I had to wait for 40 minutes for fresh chicken legs and a small corn and a mashed potatoes and medium drink and I asked for a small and they told me they didn't have a small they only had a medium and large and they actually charged me for a medium and 6 other people got their food before I did ,, none of their tables were clean or wiped off , the worst KFC I have ever been too , I will not...