Eastside Pizzeria — Restaurant in Saint Paul

Miserable experience. I can’t even post half the pictures because my 2 suns tossed theirs before I could capture the pics. I just spent $92 on food from here to get over cooked dry burnt nachos (inedible chicken and cheese nachos dry and chewy and cheese nachos all stuck to the foil couldn’t even pry a single one off of the food- a 12 piece shrimp dinner (one of the tossed dinners were burnt beyond measure and a very small scarce amount of fries). Opened the box and could see the lining and bottom of container the food was so scarce. The pizza was doughy at the center inedible, the 12 piece chicken dinner was the only edible item. So out 5 dinners and a pizza-one person got to eat. We had to place an order at checkerboard. I called the store offered to send pics and gave them my complaints-no hollering-no cursing-no threats no nothing and they offered a $20 credit on my next order. How do you credit something I’ll never come back to use? You should’ve accepted the pictures and refunded the order. At that point we would’ve returned Every morsel of food. They dropped a deep fried taco in our face-remade it and when I called she said (and I quote and recorded) “that one taco was good at least I know that. The other 2-not so and I don’t know why nachos are even on our menu. Everyone complains about them”. The customer service is terrible and the food worse. I would never recommend them. My sun been eating there for years and said “Mom I’ll never order from them again-I’m really sorry you wasted your money”. You lost long term customer in my sun and never again (although you don’t care) will we order from you. Deplorable at best and I’m highly disgusted at the weak attempt of resolve. Unacceptable. I’ve never been disappointed in checkerboard. Should’ve went there in the first damn place. 🤮 oh and she tried to lie and say it was over an hour-she told me the order would be ready in 40 minutes because the pizza alone takes 30. We were there in 44. Call logs don’t lie. Placed order at 5:40 and picked up at 6:24. Dishonestly and displaced blame is not a reasonable argument....

We ordered a bacon cheeseburger and a bacon bleu burger, both with fries, for delivery. They asked if we wanted tomato and lettuce on them, one had the tomato and lettuce, one did not.

Our food came. And we realized it was incorrect. My friend (who placed the order) called them and tried to talk to them about the situation. We explained what was wrong with the order and we got a woman on the phone, who said she 'made' the cheeseburgers. She called us a liar and said that they were correct. We got one bleu cheeseburger with the wrong toppings (lettuce/tomato) and one just plain ol cheeseburger. And no fries. We ordered fries, which apparently never made it to the receipt in the first place. But again, we were called liars about ordering fries. My friend gave up on trying to deal with the lady.

So I called, and got a man, I asked to speak to the manager, and I got another man, I explained the situation and he stated "Actually, I am not the manager, hold on a sec…" And then I got to the woman, who again could not comprehend that they screwed up the order (which is fine, it happens) but to have attitude and call us liars for food that was simply incorrect was blasphemy. She would not let up. I tried to calm her down by asking why she needed to have such an aggressive tone when I was simply trying to explain the situation. She then said 'so we forgot two pieces of bacon?'.

We continued talking and she would not let up on the attitude, she also wanted to let us know that she didn't have time for this and that she was busy and since this was over two pieces of bacon it did not deem necessary. She also did suggest that they could bring out a small fry and two pieces of bacon, but get this… We'd have to pay for the small fry.

Worst customer service I have ever experienced.

The burger that wasn't even correct also...

East Side Pizzeria is awesome, and they serve way more than just pizza. Just look at the menu that goes on and on, and on. Everyone can find something that they like, and they'll be back for more. They have mile high burgers, with crispy bacon, onion, a beef patty grilled to perfection; you will be so amazed that you won't know where to bite first.

But save some room for desert, because their cheesecake, with whipped cream and sauce slowly cascading down the sides, oh, it is melt-in-your-mouth delicious!

And bring your nephew or niece, because the kids get freshly baked cookies with their meal. And those cookies will remind you of your childhood, how your Momma used to bake them for you after you got home from school. Now you have two options: you can haggle with the kid to give you one of those cookies, or you can buy your own, and eat all of them by yourself. (Be a good aunt or uncle, and let the kid have their cookies, and you'll get a new nickname, like ''Bestest Auntie/Uncle in the whole World!'')

So, get yourself to East Side Pizzeria ASAP, if you come by a Rolls-Royce - they'll serve you, if you come by a truck - they'll serve you, if you come by a Harley Davidson - they'll serve you, and even if you come by a bicycle - they'll serve you, too. Because they are good people, and they cook...