Wendy's — Restaurant in Salem Township

This particular location has consistently surprised me. The town in which it resides has been a one day food restaurant town for ages, McDonald's was the sole drive thru. Finally a Taco Bell popped up a few years ago, and had major growing pains. Friendly service but extremely slow.

Wifi is sufficient, seating comfortable, televisions on mute so the sound is not annoying. Beverages are self serve freestyle machines so you have every option Coca-Cola has to offer, great for those of us that don't want sugar, caffeine, and/or carbonation.

Edit March 10th 2020 The evening crew here are outstanding and have a very positive attitude.

The daytime however should be avoided at all costs. Their daytime staff are insufficiently trained, can't tell the difference between a "mobile order" being one that a cell phone or computer is used to order instead of standing in line, and a take out order. Their mobile order queue screen was not working, so the person at the counter was calling for a "take-out" order... and had a bag to go... I ordered dine in via the app because the line to order would have taken longer. When I tried to clarify if this was my order, the employee got upset with me because she had been calling for a while now. I told her it was a dine in order, and she again became irate. I then told her that i'm missing condiments for my salad, which after 4 attempts to get her to give me the right items, i gave up. Then came the argument that I still hadn't gotten my drink yet, told her specifically and showed her on the receipt that it said a medium drink, and she still gave me a small drink. All while still scowling and blaming me for the problem when she could not simply read the order and provide what was enumerated on the order. I would chalk some of this up to a communication problem had I ordered verbally, however the app and the receipt were extremely clear on what I had ordered, and even after discussion and pointing out that she still did not get it right, somehow that still remained my fault.

As if that wasn't enough, the same person came out to the dining room and apologized to everyone at their table except for me for their wait and experience with how busy it was. Then joked with them that people who want to complain can leave in a very loud voice while looking at me. I really can't say I've seen such horrible service in a long time. It's one thing when a restaurant makes an occasional mistake or just cant keep up, but for an employee to lash out at a customer repeatedly and carry a grudge to that level to displace her own list of mistakes and failures when I was simply assertive and clear about my order and expectations without being rude to her.... that's simply negligence of management and training if they're continuing to employ her. I can only wonder what else is wrong with the place and what other mistakes are being made then blamed...

I ordered through the app. Simple order of chili and a sour cream and chives baked potato and a Frosty. I added onions for the chili. When I arrived five employees were outside on the sidewalk and rushed inside when they saw a customer arriving. My order had a potato with less than ten chives and no sour cream containers. The chili was filled with wilted huge chunks and slices of onions and basically chili sauce. The container was three fourths filled with that. Even the Frosty wasn't fully filled. I did not receive butter as ordered and was given a two spoons and a knife. I called when I got home and the Manager offered to replace meal. No other compensation. When I arrived for replacement, these young employees were on their phones and hanging out by the drive thru window. I spoke with the manager again. Perhaps a nice guy but has no management of this location. He only agreed with me as employees kept up their "hanging out" behind him. Replacement order was so-so...not even warm. I will be going to a different Wendy's location...

I was here a few years ago and it was not good. Thought I'd try again and still no improvement. Went inside and most all tables were dirty. We cleaned one so we could eat. I was the only one at the counter. All the workers seemed to be waiting on drive up. I waited patiently for awhile with no acknowledgement from staff even though several looked right at me. Then other customers started coming in. We had to ask to be waited on. Finally girl comes over. No greeting so I just told her what I wanted. The kids meals were ok.. The double stack had wrong toppings but I ate it anyway. The cheeseburger deluxe bun was really hard and dry. You could actually knock on it. The large fries were tiny bits. And although food came out at a reasonable time and I took it immediately to the table nothing was even warm except the chili. The Wendy's close to my home is always good. I won't ever...