Five Guys — Restaurant in Salem

Alright, gather 'round, folks, because we're about to embark on a culinary journey to Five Guys, a place where your wallet cries but your taste buds sing (briefly, before the impending food coma). First up, the main event: the Double Bacon Cheeseburger. Now, I ordered this majestic beast, feeling like a warrior about to conquer Mount Delicious. What arrived was less a burger and more a gravitational anomaly. It was so packed with two patties, enough bacon to make a hog blush, and enough cheese to insulate a small cabin, that it defied all known laws of physics. Holding it was like trying to hug a greased-up sumo wrestler. One bite, and I swear I heard angels singing, followed by my arteries politely asking for a moment of silence. It's a glorious, messy, utterly self-indulgent masterpiece. You'll need extra napkins, a wet wipe, and probably a designated napkin-holder friend. Don't even think about eating this in a white shirt. You'll look like you wrestled a ketchup bottle and lost. Then there are the French Fries. Oh, the fries. Five Guys doesn't just give you fries; they give you a potato-based avalanche. You order a "small," and they dump an entire Idaho potato field into your bag. I'm convinced they have a secret underground potato farm connected directly to the fryer. These aren't your dainty, crisp little sticks. These are hefty, skin-on, perfectly salted, and fried to that ideal point where they're soft on the inside and just slightly chewy on the outside. They're so good, you'll momentarily forget you're still chewing on bacon bits from your burger. Be warned: if you're eating alone, you might end up in a deep conversation with your fries about the meaning of life, or at least the meaning of excess. And finally, the Chocolate Shake. After the epic battle with the burger and the delightful struggle with the fries, you'll need something to wash it all down, and perhaps, provide a smooth, sugary carpet ride to oblivion. The chocolate shake is thick. And I mean thick. You'll develop jaw muscles you didn't know you had trying to get that glorious concoction up the straw. It's like drinking pure, unadulterated chocolate velvet. It's so rich, it probably has its own trust fund. It's the kind of shake that whispers sweet, calorie-laden nothings into your ear, comforting you as your body slowly realizes it's just consumed the caloric equivalent of a small Thanksgiving dinner. In conclusion, Five Guys is an experience. It's not just a meal; it's a commitment. A delicious, greasy, fantastic commitment. Go forth, indulge, and embrace the beautiful mess. Just remember to wear dark clothing and bring your appetite's bodyguard. You're...

I took my daughter and my nephew to Five Guys on Commercial after a day of shopping in Salem. We had a slew of issues and I had to go up to the counter 3 times, it would have been 4 but 2 things were addressed at once. The first time was because my burger wasn’t cooked all the way. I know some people like it that way but not me. The store manager was super nice and refunded my entire order. I think he would of replaced my burger too but I wasn’t hungry anymore. We also hadn’t gotten our shakes yet. (It wasn’t busy). We had 2 problems after that, one was that my daughters burger took forever to come out (30 minutes?) and two it was completely wrong when she finally got it. By my 3rd counter visit the place was completely packed and this poor manager was clearly stressed but he maintained his cool even tho I could tell he was so frustrated he probably wanted to scream at his employees. He was just so nice and apologetic and he did everything he could to make it right. I’m writing this review just to say thank you to him. We are all human and the best thing we can do when things go wrong is to be kind, and he did just exactly that. I would give 5 stars but I had to dock 1 star for the issues. I didn’t think to get him name but I assumed he was the manager because he was wearing a black shirt and everyone else was wearing blue. You’re awesome, my dude. Props to you! 🖤 I’ll be back because of you! But if I get another uncooked burger that might be...

So as I'm sitting in the parking lot typing this review the manager from Lancaster calls me and says they were going to try to get the order transferred over to South commercial but South commercial store isn't answering their phone. What a mess and so I don't know if they're going to do it or not and do I leave do I say what so I'm guess I'm going to go home and and not have burgers for dinner.

So I ordered take out as usual pick the commercial street location but because I was out on Lancaster dropping a friend off it switched me over to the Lancaster store and that's where my order went I drove out South on my way home and stopped at the commercial street store and it wasn't there and they couldn't adjust it and make it so I would have to go back out to Lancaster needless to say I was very upset about this and didn't have the time to drive clear out there. So I call The Lancaster store and they can't or the manager said to me in a snotty way that well if I ordered it on their site that's where it's at. We used to come into five guys every week and that's...