KFC — Restaurant in Salem

We come here quite frequently because my husband and I both like KFC. The staff is always friendly, but the drive through line is routinely more than 15 minutes and by the time we get to the window they tell us they don’t have extra crispy chicken, drumsticks, biscuits, etc. We have had a partial order filled a couple of times. They are always apologetic, but after 15minutes in line to find out they they can’t fulfill an order 60% of the time... and then offer a free cookie doesn’t really cut it (today they offered me a free side, thankfully). Again the staff are friendly and I’m not usually one to complain but the service at this location is overall pretty poor. :) Only posting in hope of some improvement!

Edit: just got home. The free side they offered me was in my order, but the side that should have originally come with my meal (the one I wanted) was missing. My meal was coleslaw (I wanted potatoes), two crispy thighs (I wanted a drumstick and a thigh but they didn’t have any & no biscuit because they were out of that too). Our wait was 15min + in the drive through. We might need to start going to a different fast food place in Keizer...

I went here tonight to get dinner, I was really looking forward to eating their strips. I got home, took a bite and it tasted TERRIBLE! The strips were SO dry and tasted like old oil. It left a horrible aftertaste in my mouth. My husband called to ask if they could maybe let us come the next day to get a new meal because the food made me nauseous and I didn’t want to eat again tonight, they said no we would have to come back right then and there to get a new meal otherwise we’ll just have to take a loss on the meal. It’s also raining and stormy out and I don’t want to drive all the way over there in the rain at night just for them to give me food that would probably taste exactly the same because there’s no way they were planning on changing the oil before I got there. I will never come back! So disappointing and sad that they wouldn’t stand by their food enough to fix this mistake. Don’t go here their drive thru employee was really rude too. She just shoved my bag in my face and said nothing at all when I grabbed it she slammed the window shut. All around a terrible experience and I’m very...

It's been good and it's been bad but today was by far the worst KFC experience I've ever had.

The staff was nice and friendly which is why it's two stars and not one.

However my Mac and Cheese was old, brown and hard. My biscuits were so undercooked they were still white. My chicken was absolutely awful. It was old, soggy and way too dark not to mention they gave me pieces where there were chunks missing and were more bone than meat.

I thought after waiting 15 minutes just at the window something would have been fresh.

Now to the smaller less important stuff. I asked for KFC sauce which was not in the bag. Also they gave me no gravy for my Mashed potatoes, to be fair partly my fault as I should have checked the bag better before I left but I had just got off work and was eager to get home and feed my family.

I've had some really good experiences here with fresh food but this was one time too many considering the price for the food. I know it means very little but I won't be coming back here, I'll either go to the one on Commercial or get Popeyes if I want to...