Momiji Sushi Restaurant - West Salem — Restaurant in Salem

I've been a loyal customer at for the past four years. I fell in love with Momiji's sushi after getting the all you can eat. I would boast to friends and family how this was the best sushi in Oregon! Unfortunately, that has all changed for me and my family. For the past couple of months, the quality of the sushi has gone downhill. There has been several times where the rice has been hard where you literally have to spit it out. Their prices on the rolls have been subtle increasing while quality has been decreasing. Apart from the quality, the service has also been poor. You will get this with other reviews as well. The workers have changed since before Covid (which is understandable), however why should the quality of service? It's true that Momiji's has been getting really busy (based on quality and service, this is ironic) but that does not call for poor service. Today was the last straw for me. My mother and I decided to dine-in here today for the first time after the Covid shutdown. We were greeted, seated and given our menus. After waiting for 15 minutes (with being the only two customers inside the restaurant) our order was taken. You expect to get a bit more attention when you are the only two customers sitting down and there are about ten young employees looking lost. Long story-short, the food did not make-up for the unnecessary wait time. The rice was yet again hard. I joked with my mother saying that they must be using two-days old rice. Perhaps that is the case but getting hard pieces of rice in your sushi is as bad as getting stinky fish sushi. I left the evidence behind with about 90% of the rice left on the plate. Most dissatisfying dinner. Customers will either write a review when they had a really great experience or a really bad one. If I took the time out of my night to do this is because I am serious about breaking-up with Momiji. My mother and I both agreed that we will not be coming back. I feel the pain of others who got their order messed-up or took too log to make. I've been there and the employees are very unapologetic and give you the vibe that we customers "owe them something." Every customers business matters, hopefully the owner will see that this restaurant should not be serviced with people that look like they should be working at a Dutch Bros. P.S. Dutch Bro's is great, but customers will kno...

If I could give this place a 0 star review for service, I would.

Sushi wise, it's decent. And very allergy friendly. But this location??? ABSOLUTELY THE WORST PLACE I HAVE EVER BEEN TO!!!!!

But this specific location? I've had almost every order I've used through a delivery app not go through, but me not be made aware so jm just sitting there for forever waiting on food that's not going to be delivered and then I have to ask for a refund. It's a consistent problem.

Tonight on the other hand, I placed an order. Was sent text updates about said order. And upon arrival, it wasn't ready. They said it was in fact cancelled, but on my phone it wasn't and it said it was ready for pickup. I'd literally gotten text updates. So I placed a new order in the establishment (the waitstaff was kinda rude) I was given the wait time of 30 minutes. I ordered in the restaurant and told him I'd be waiting outside. Gave him my car and name and phone number. I ended up waiting for over an hour. Someone came to the car with someone else's order and asked for my name, it was the wrong one. I said I've been waiting for an hour though and it was supposed to be ready a while ago. I finally got fed up with it and flagged a girl going carside down and asked where the heck my food was. It was waiting inside. Got cold it had been waiting so long. They didn't call me. Didn't come outside. No one wrote on the ticket I was waiting.

I finally get my food and get home and outs not even correct. The whole reason I go to Momiji is how allergy friendly it is. And they got my entire order wrong. Never going back.

Orders are always getting cancelled or lost. Staff is rude. Food is cold. Customers are forgotten. And its literally wrong.

I get its busy and you guys are swamped. That's why I reordered 5 times tonight and waited a total of like 3 hours. But this??? The worst customer treatment I've seen. I have had a problem every single time I've ordered from them. The food is always great. But as a customer I'm always left...

My husband and I went in there to have lunch today. My husband ordered off the lunch special menu and when he got his order he noticed it was not dressed with the usual spicy mayo and eel sauce. He frequents here often for lunch and gets the same special nearly everytime. When he brought it up to the counter, after trying to grab the waitresses attention a few times, he told them it was missing the accompanying sauces on top. The three young white girls in the back proceeded to argue with him. When he picked up the menu to show them that it did come with said sauces, our server begrudgingly asked if he would like a side of eel sauce. What was more interesting from a economic sociological level, my husband and I both hold very high level government jobs. However that particular day we had been working in the garage and he was dressed in Carhartt's and I was in sweatpants and a sweatshirt. So I walked away wondering....do they treat every customer this rudly or because we were dressed down did we not matter as much. Either way, no tip was given. I hope the owner reads this as it was a $50 meal. Be cautious on how you treat your "Sweatpants wearing, grungy " customers because you never know who they are in real life. As we are well know foodies in the community, we will take our business elsewhere ( Making the extra drive to Tiga's I suppose) and share our story at our wine clubs and other hosted events. It's not hard to be kind. But it is a choice.

So interesting that the owner has commented on every review...