Cold Stone Creamery — Restaurant in Salinas

I tried ordering a "Create my own Cake" on-line, however it states "Unless you order from the Ready For Pick Up Now category below, Cold Stone Cakes requires that you place online orders at least 24 hours in advance. If you have a rush order needed in less than 24 hours please call the store directly to order by phone." I called the Salinas store @ 11:15 am (see picture) & Chris (he said his name was Chris) who answered the phone, he just said, "No we need 24 hours." I explained to him that on the website it states I can call. He repeated "No we need 24 hours." I was not allowed to order the birthday cake for our daughter. 🤬

I've ordered 2 cakes (9/12/2020 & 2/10/2021) after this incident & added 6 scoops of almonds in the ice cream. I ordered the same ice cream cake for (3/8/2021) & now John & his manager say they only allow 3 scoops & it will be .99 each for the 3 extra scoops. It doesn't state on the app & they couldn't tell me when the policy...

Went today around 3PM. A family was before me and asked the family to please not touch EVERYTHING because of COVID. They were touching the glass and the cup display. After, the father ran his hand ALL over the glass purposely. Nothing was said by the employee (Corina). I told her being in healthcare that she would need to sanitize everything. Of course I left. The employee may not have been equipped/trained to handle a situation like that. It's just too bad that "that" father didn't UNDERSTAND the gravity of his behavior. This is why the virus is spread... cuz folks don't understand the gravity of...

Terrible service is what puts this at a 1. The lady who was helping me was decent at best I waited there for 5 mins until someone wanted to help and they both kinda looked at each other and didn't want to help. The other issue I have is they have exotic ice cream but not the basics. How u don't have butter pecan is beyond me but have pistachio ice cream. I remember this to be more than what it is maybe or the one in Virginia is better idk. But this was a huge bummer. Wouldn't recommend on top of that it was 7 bucks. Definitely...