VALLIANI JEWELERS — Local services in Salinas

The worst customer service I have ever experienced in any company in my entire life. We went there to get an engagement ring fixed through insurance after the main diamond fell out. (We purchased the ring at another jeweler.) Everything went well at first, we picked out a replacement diamond and a new head for the ring, and left with the manager telling us she would send the estimate over to my insurance adjuster so he could pay her for it. After 1 week I called the insurance guy to see what was going on and he informed me that he hasn’t heard from them. I gave him her email and after a week and a half they were finally in contact. So another week goes by and I haven’t heard anything so I call again. The insurance guy says he’s still waiting for the estimate. I called Valliani and she informed me her supervisor was working on it. We’re talking about one email with an estimate of the cost to fix the ring. Not that hard you’d think!? So another week goes by and I haven’t heard anything so I call their main headquarters. Sal answers the phone and proceeds to tell me that he knows nothing about it and my insurance guy needs to contact him. So I forward his email to my insurance. I call Sal back a week later to get an update and he was extremely rude and told me he’s working on and to talk to the Salinas store, who did nothing for 4 weeks, and not to call him. Finally after another week I call my insurance adjuster and he tells me that he’s still waiting on the estimate. We’re at 5 weeks now since I dropped the ring off, so I’m fed up and go pickup the ring with nothing done to it. I would stay far away from any Valliani stores. They are rotten from the top down. Biggest waste of time....

I walked in to the business with the intent to look around and get an idea of what it was that I actually wanted. I was immediately greeted by Cynthia Ochoa, a lovely jewelry consultant. She politely asked about what I was looking for. After describing to her what I was in the market for, she directed me to a few of the stunning pieces they had in store that matched my search. She had answers for most questions I asked. For those she didn’t have the immediate answer too, she looked to her colleague, Michael Suarez, the store manager. Michael and Cynthia both gave me valuable insight on the jewelry that I was interested in. They explained everything about the jewelry in meticulous detail and didn’t seem bothered by the volume of questions I had. As a team, they not only worked together to find a piece that most fit what I was looking for with in my budget, but also set me up with a line of credit with incredible interest rates. NO INTEREST! Buying jewelry with Valliani Jewelers was a...

Quick Shout outs to all Valliani Jewerly in Salinas. Team is very nice ready to assist. Staff mission is to give you what you are looking for And Not what they want to sell you. Suggest you to look for Ludie or Cynthia! Ludie is very patience with great customer service . They will show you every piece available to your likes with no pressure but to only find the exact piece or better in my experience. Thank you Ludie for helping me find my Iced out necklace. Quality BeautifuL and Good prize. Thanks again to Cynthia. She will accommodate to your prize you wish to pay. I mean it. She will make it happen! Recently came back for a 2nd piece. Iced out gold bracelet. Ii had to drop a review now! Happy with my pieces and greatful helping walk out calm good deal. means no worries. Cynthia...